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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, process improvement, and digital enablement, with a strong focus on documenting workflows and defining requirements for AI and automation solutions. Capable of collaborating with cross-functional teams to translate business needs into structured, actionable requirements.
Highest-signal resume keywords
Business AnalysisProcess MappingStakeholder EngagementWorkflow DocumentationAI Enablement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementRequirements GatheringCurrent-State DiscoveryFuture-State Process DefinitionTemplate Creation
Soft Skills
Facilitation SkillsWritten CommunicationProblem-Solving
Tools & Technologies
Digital Workflow ToolsAutomation Solutions
Industry Keywords
ConsultingProfessional ServicesLife SciencesHealthcareService Improvement
About the role
Key responsibilities & impact- Document current processes, workflows, handoffs, decision points and supporting templates across priority areas
- Work with service-line and operational SMEs to understand variations in current ways of working and capture resources required for consistent execution
- Define optimal future-state process steps, templates and resource libraries that can support standardisation and AI enablement
- Gather and structure business requirements for AI, automation and digital workflow builds
- Translate process and template requirements into clear inputs for solution design, build and testing
- Identify documentation, examples, decision rules and training resources needed to support AI-enabled outputs
- Collaborate with delivery, technology and innovation teams to ensure requirements are sufficiently detailed for implementation
- Support post-implementation learning by capturing improvements to processes, templates and requirements for future builds
Requirements
What you’ll need- 6–8 years of relevant experience in business analysis, process improvement, transformation, consulting, operations or digital enablement, including experience documenting workflows, defining requirements and working with cross-functional stakeholders
- Strong business analysis, process mapping and current-state discovery skills
- Experience documenting workflows, process variations, templates, tools and operating resources
- Ability to define future-state process steps and translate business needs into practical requirements
- Excellent stakeholder engagement, facilitation and SME interview skills
- Strong written communication skills, with the ability to create clear process documentation and requirements materials
- Ability to bring structure to ambiguous problems
- Understanding of how structured content, templates and decision rules can enable AI and automation solutions
- Experience in consulting, professional services, life sciences or healthcare is desirable
- Product management, transformation, innovation or service improvement experience is desirable
- Experience supporting AI, automation, workflow redesign or digital workplace technology implementation is desirable
Benefits
Comp & perks- Open to all working arrangements (remote, hybrid or office-based)