Expert Service Partner Manager

Acxiom

. Act as the primary point of contact for clients, managing tactical needs and long-term planning .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, focusing on delivering value and satisfaction through proactive engagement and strategic upselling. Proficient in managing multiple projects while ensuring effective communication and collaboration across teams.

Highest-signal resume keywords

Client Relationship ManagementAccount Management ExperienceProject Management SkillsAnalytical Problem SolvingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsRelationship BuildingDecision-Making SkillsInfluencing SkillsProactive Engagement

Industry Keywords

Customer SuccessService PartnershipConsultingAgency SettingsQuarterly Business ReviewsUpsell OpportunitiesAccount Health MonitoringStakeholder CommunicationResource ManagementCompliance

About the role

Key responsibilities & impact

Act as the primary point of contact for clients, managing tactical needs and long-term planning
Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings
Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives
Identify and qualify upsell, cross-sell, and expansion opportunities
Facilitate internal solutioning and partner on upsell proposals
Support new logo pursuits and successful handoffs to operations
Ensure continuous value delivery and long-term satisfaction through proactive engagement
Sponsor and oversee upsell projects across internal teams
Collaborate with delivery managers on billing, resource management, and compliance
Monitor account health and usage metrics to anticipate risks and drive retention
Communicate across stakeholders and influence internal priorities
Serve as escalation point for issues, feedback, and troubleshooting

Requirements

What you’ll need

6-8 years of Service Partnership, Customer Success or Account Management experience in client-facing roles in consulting or agency settings
Manage multiple projects concurrently using excellent communication skills
Proficient in Microsoft Office Suite of tools
Focuses on clients’ needs by establishing credibility and building relationships
Takes actions and/or switches to alternate strategies in order to achieve goals
Solid analytical, problem solving, and decision-making skills
Strong written and verbal communication skills