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IT Infrastructure and Support Specialist
Adamed Pharma. Provide technical support for hardware, software, business applications, and communication systems.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and systems administration, with a strong focus on Microsoft technologies, networking fundamentals, and security compliance. Proficient in troubleshooting, automation, and maintaining technical documentation while collaborating with international teams.
Highest-signal resume keywords
IT Support ExperienceMicrosoft 365 AdministrationActive Directory ManagementNetworking FundamentalsBilingual in Spanish and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 11 SupportPowerShell ScriptingMobile Device ManagementTroubleshooting InfrastructureRoot Cause Analysis
Soft Skills
Analytical MindsetProblem SolvingTask PrioritizationIndependent WorkContinuous Improvement Mindset
Tools & Technologies
Microsoft 365Windows ServerERP PlatformsVPNsFirewall Rules
Industry Keywords
IT Security InitiativesEndpoint ProtectionDevice ManagementTechnical DocumentationBusiness Applications
Tech Stack
Tools & technologiesDNSERPTCP/IP
About the role
Key responsibilities & impact- Provide technical support for hardware, software, business applications, and communication systems.
- Administer and support Windows 11, Microsoft 365, Active Directory, and mobile devices.
- Troubleshoot infrastructure, networking, and connectivity issues.
- Coordinate with international IT teams and external vendors to resolve incidents and implement changes.
- Support IT security initiatives, including endpoint protection, device management, and security compliance.
- Maintain technical documentation and contribute to infrastructure projects.
- Identify recurring issues, automate repetitive tasks, and drive continuous improvement.
Requirements
What you’ll need- Minimum 3 years of experience in IT support, infrastructure, systems administration, or a similar role.
- Hands-on experience with Microsoft 365, Active Directory, Windows 11, and Windows Server environments.
- Excellent knowledge of Microsoft technologies and Office 365 solutions.
- Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, ports, protocols, and firewall rules.
- Experience supporting corporate applications, business systems, and ERP platforms.
- Experience with mobile device management (MDM) and corporate device support.
- Basic PowerShell skills for administration, troubleshooting, and automation.
- Strong analytical mindset with a focus on root cause analysis and problem solving.
- Ability to work independently, prioritize tasks, and manage multiple activities in a dynamic environment.
- Fluent Spanish and English, minimum B2 level.
- Continuous improvement mindset and passion for finding smarter, more sustainable solutions.