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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in operating system consoles and control panels, monitoring automated routines, and executing operational procedures with attention to detail. Capable of logging and updating tickets in ITSM tools while collaborating effectively with support and development teams.
Highest-signal resume keywords
System Console OperationMonitoring Automated RoutinesITSM Tools ProficiencyOperational Procedure ExecutionAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer LiteracyMicrosoft WordMicrosoft ExcelOperational ProceduresIssue IdentificationAnomaly Detection
Soft Skills
Strong CommunicationCollaboration SkillsOrganizationDisciplineProactive Approach
Tools & Technologies
ITSM Tools
Industry Keywords
Operational RoutinesShift WorkWeekend AvailabilityPressure Management
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Operate system consoles and control panels
- Monitor automated routines
- Log and update tickets in ITSM tools
- Execute operational procedures according to manuals or checklists
- Identify basic issues and escalate them to the responsible teams
- Work with support and development teams
- Perform operational routines with organization and discipline
- Identify anomalies and improvement opportunities
Requirements
What you’ll need- Computer literacy
- Basic knowledge of Microsoft Word
- Basic knowledge of Microsoft Excel
- Ability to operate system consoles and control panels
- Experience monitoring automated routines
- Ability to log and update tickets in ITSM tools
- Ability to execute operational procedures according to manuals or checklists
- Ability to identify basic issues and escalate them to the responsible teams
- Attention to detail and a strong sense of responsibility
- Ability to work under pressure when necessary
- Strong communication and collaboration skills when working with support and development teams
- Organization and discipline in performing routine tasks
- Proactive approach to identifying anomalies and improvement opportunities
- Availability to work shifts, including weekends and holidays
Benefits
Comp & perks- Hybrid work model (2 days per week on-site in Alphaville, São Paulo)
- On-site training during the first two weeks, during regular business hours