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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and problem-solving abilities. Proficient in managing support tickets and enhancing customer satisfaction.
Highest-signal resume keywords
Customer ServiceSupport Ticket ManagementProblem-SolvingCommunicationCustomer Satisfaction
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsComplaint HandlingAdaptability
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer SupportOrder ManagementProcess ImprovementEscalation ProceduresSatisfaction Surveys
About the role
Key responsibilities & impact- Provide customer service via phone, email, chat, or WhatsApp
- Log and track support tickets in the system
- Answer questions and provide support with orders, exchanges, and payments
- Escalate inquiries to the appropriate departments
- Handle complaints and work toward solutions
- Assist with customer satisfaction surveys and process improvement
Requirements
What you’ll need- High school diploma required (proof of completion required)
- Must be at least 18 years old
- Professional experience: No experience required
- Availability to work from 7:40 a.m. to 2:00 p.m. or from 2:00 p.m. to 8:20 p.m., Monday through Saturday