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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and problem-solving abilities. Proficient in managing support tickets and ensuring customer satisfaction while adhering to operational hours.
Highest-signal resume keywords
Customer ServiceSupport Ticket ManagementProblem-SolvingEffective CommunicationOrder Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsComplaint HandlingAdaptability
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer SatisfactionProcess ImprovementSupport Channels
About the role
Key responsibilities & impact- Assist customers by phone, email, chat, or WhatsApp
- Record and track support tickets in the system
- Answer questions and provide support with orders, exchanges, and payments
- Route requests to the appropriate departments
- Handle complaints and work toward solutions
- Support customer satisfaction surveys and process improvement initiatives
Requirements
What you’ll need- High school diploma (proof required)
- Must be at least 18 years old
- Candidates seeking their first job are welcome to apply
- Availability to work from 7:40 a.m. to 2:00 p.m. or from 2:00 p.m. to 8:20 p.m., Monday through Saturday