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Adelaide

Customer Success Manager

Adelaide

. Own and grow relationships with key agency and brand clients, with ongoing support and strategic guidance across their campaigns .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic agency and brand accounts, leveraging data to optimize media planning and execution. Proficient in building relationships and delivering insights that align with business objectives and KPIs.

Highest-signal resume keywords
Digital Media ExperienceAgency-Side ExperienceAd-Tech ProficiencyMicrosoft Excel ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Campaign ManagementData AnalysisKPI MeasurementClient Relationship ManagementStrategic Guidance
Soft Skills
Attention to DetailTeam-Oriented ApproachGrowth MindsetOrganizational Skills
Tools & Technologies
CM360InnovidExtreme ReachDV360TTD
Industry Keywords
Digital MediaAdtechAdvertisingMedia PlanningCampaign Activation

About the role

Key responsibilities & impact
  • Own and grow relationships with key agency and brand clients, with ongoing support and strategic guidance across their campaigns
  • Act as a trusted partner to agency teams, helping them build AU into media planning, activation, optimization, and reporting
  • Work with brand marketers to tie attention data to their business objectives and KPIs across the funnel
  • Explain Adelaide’s value to agency and brand stakeholders and recommend optimizations based on the data
  • Drive adoption of the AU metric across agency holding companies, independent agencies, and brand advertisers
  • Work with Sales to deepen agency and brand relationships, expand into new brands within agency portfolios, and grow existing accounts
  • Partner with the Analytics team on reports and custom analyses that match each client’s objectives
  • Serve as the product expert, guiding agencies and brands through Adelaide’s measurement data and insights
  • Coordinate with Technical Account Management on campaign setup for agency and brand clients
  • Support AdOps on implementation and execution
  • Work with Sales and Analytics to deliver reports that inform media decisions and keep campaigns running smoothly
  • Report to the Director of Customer Success

Requirements

What you’ll need
  • Bachelor’s degree required
  • 5+ years of experience in digital media, adtech, or advertising
  • Agency-side or brand-side experience strongly preferred
  • Strong written and verbal communication skills, with the ability to present to both agency teams and brand marketers
  • Proficiency in Microsoft Excel and PowerPoint
  • Hands-on experience with verification and viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), and DSPs (DV360, TTD, etc.)
  • Proven record of managing strategic agency and brand accounts, building relationships across stakeholders, and growing revenue
  • Understanding of how agencies run campaigns from planning through activation and reporting, and how brands measure success against business KPIs
  • Excellent organization and attention to detail, with the ability to juggle multiple clients and campaigns in a fast-paced environment
  • A team-oriented approach, a growth mindset, and excitement about contributing in a fast-moving, high-impact environment

Benefits

Comp & perks
  • Access to a broad network of investors and advisors who can help you and your team succeed
  • Mentorship from executives with decades of experience in adtech and media
  • Regular internal knowledge-sharing sessions
  • An education budget to support ongoing professional growth and development
  • Medical, dental, and vision insurance
  • Paid time off
  • Parental leave
  • Wellness & Personal Development Stipend
  • Holiday break
  • Volunteer time off
  • Competitive salary
  • Stock options
  • 401k Retirement Plan
  • Remote-first environment
  • New York office
  • Access to WeWork spaces available