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ADM VALUE

Dutch Customer Service Advisor – Airline Loyalty Programme

ADM VALUE

. Respond to customer enquiries through email and other communication channels .

Posted 10/26/2026full-timeBarcelona • SpainMid-LevelSenior💰 €23,200 - €28,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent communication skills in Dutch and English, with a strong focus on customer satisfaction and the ability to manage complex enquiries effectively. Proficient in using CRM tools to maintain accurate customer information and enhance the overall customer experience.

Highest-signal resume keywords
Fluent In DutchProfessional Communication Skills In EnglishCustomer Service ExperienceCRM Tools ProficiencyEmpathy And Patience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
OrganisedAutonomousAttentive To DetailSolution-OrientedQuick Learner
Tools & Technologies
CRM Tools
Industry Keywords
Customer ServiceTourismHospitalityAviationContact Centre

About the role

Key responsibilities & impact
  • Respond to customer enquiries through email and other communication channels
  • Help members manage loyalty accounts, miles and benefits
  • Explain how miles can be earned, used and redeemed
  • Handle questions related to bookings, accounts and programme services
  • Provide clear, professional and personalised answers
  • Follow up on complex enquiries and complaints until resolved
  • Maintain accurate and up-to-date customer information in CRM tools
  • Contribute to a smooth, reliable and high-quality customer experience
  • Share customer feedback and help continuously improve the service

Requirements

What you’ll need
  • Excellent command of Dutch, spoken and written
  • Professional communication skills in English
  • Comfortable communicating with customers through different channels
  • Empathetic, patient and focused on customer satisfaction
  • Quick learner, confident using digital tools
  • Organised, autonomous and attentive to detail
  • Ability to analyse situations and communicate information clearly
  • Professional and solution-oriented when handling complex requests
  • Enjoys working as part of an international team
  • Previous experience in customer service, tourism, hospitality, aviation or a contact centre is a plus

Benefits

Comp & perks
  • 32 days of annual leave
  • Hybrid working
  • Initial training and full support throughout onboarding
  • International and multicultural working environment
  • Opportunity to work on a recognised project within the airline industry
  • Opportunity to continue developing customer service and professional skills