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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building technology roadmaps and enablement plans while effectively engaging with customer executives to drive product adoption and operational success. Proficient in delivering technical health assessments and optimizing customer environments using Adobe products and standards.
Highest-signal resume keywords
Technology Roadmap DevelopmentCustomer Engagement StrategyAdobe Product ExpertiseTechnical Health AssessmentExecutive Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Health PlansEnablement PlansProduct Activation ActivitiesDevelopment MethodologiesAdobe AnalyticsAdobe Audience ManagerAEMAdobe CampaignAdobe Journey OptimizerAdobe Target
Soft Skills
Conflict ResolutionNegotiation SkillsProblem-Solving SkillsPresentation SkillsInterpersonal Skills
Tools & Technologies
Adobe Customer Journey AnalyticsAdobe Realtime Customer Data Platform
Certifications & Qualifications
Adobe Product Certification
Industry Keywords
Customer-Facing ConsultingStart-Up EnvironmentFortune 500 ExperienceOperational ModelsClient Engagement
Tech Stack
Tools & technologiesAEM
About the role
Key responsibilities & impact- Deliver consistent technical excellence through early engagement and ongoing solution health monitoring
- Lead capability roadmap and discovery sessions to uncover engagements that increase adoption and product use
- Identify technical risks from customer use cases and proactively flag potential challenges
- Increase product adoption through measurable customer engagements
- Maintain regular communication with internal and external teams while representing customer needs
- Engage Director- and VP-level executives to translate business needs into technical and operational plans
- Manage technical challenges and ensure customer tickets and issues are addressed and resolved urgently
- Collaborate hands-on with cross-functional Adobe teams to provide proactive support and technical strategy
- Help customers participate in the Ultimate Success program and customer alpha/beta programs
- Provide detailed reviews of service disruptions, metrics, and prelaunch planning, presenting insights to customer leadership
- Serve as the first point of contact for critical technical concerns and coordinate resolutions with Adobe services, sales, product, and engineering teams
- Assess and document customers’ technical environments to identify improvements and optimization opportunities
- Recommend how new and existing features fit within customer environments using industry and Adobe standards
- Participate in customer-requested meetings, strategic reviews, and quarterly business reviews, both on-site and remote
- Participate in project-based architectural and design discussions
- Continue developing technical and interpersonal skills and mentor team members as needed
Requirements
What you’ll need- 10 years of experience focused on building technology roadmaps, enablement plans, and support and operations models in a consulting or industry/client-side setting
- 5 years in a start-up-minded environment, Fortune 500 company, or direct customer-facing consulting experience
- Bachelor’s or advanced degree in computer science, information technology management, business, marketing/communications, or a related field
- Track record of leading critical customer conversations and bringing opportunities forward to build value and positive sentiment
- Experience building and delivering technical health and enablement plans, and articulating wins based on capability activation
- Deep understanding of how Adobe products fit together to deliver integrated workstreams supporting adoption and account health
- Ability to understand customer needs and organizational maturity and tailor technical adoption/enablement plans
- Experience delivering value through product activation activities such as office hours, deskside coaching, value accelerators, and field engineering engagements
- Demonstrated presentation skills, including comfort on camera and in front of audiences of all sizes
- Executive presence and direct experience building relationships with customer executives from Director to C-Suite
- Conflict resolution and negotiation skills
- Excellent problem-solving skills and ability to identify and resolve issues thoroughly
- Regular travel to client locations, approximately 20–30 percent
- Familiarity, awareness, or strong working knowledge of development methodologies and technologies
- Experience with at least one Adobe capability, including Content, Data, or Journeys
- Experience with Adobe products such as Adobe Analytics, Adobe Audience Manager, AEM, Adobe Campaign, Adobe Journey Optimizer, Adobe Customer Journey Analytics, Adobe Target, AEP, or Adobe Realtime Customer Data Platform
- Adobe product certification preferred
Benefits
Comp & perks- Annual Incentive Plan (AIP) for non-sales roles
- Potential long-term incentives through a new hire equity award for eligible roles
- Comprehensive benefits programs
- Accessibility accommodations during the recruiting process