Policy and Incident Specialist

Adobe

. Lead responses to significant consumer trust incidents involving fraud, abuse, scams, account compromise, and emerging threats .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $81,500 - $189,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud prevention, risk management, and incident management, with a strong focus on developing policies and decision frameworks that enhance consumer trust. Proven ability to lead cross-functional teams and communicate effectively with stakeholders to drive outcomes in complex situations.

Highest-signal resume keywords

Fraud PreventionRisk ManagementIncident ManagementPolicy DevelopmentProgram Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy DevelopmentDecision FrameworksOperational ProcessesMetrics DevelopmentIncident Reporting

Soft Skills

Strong JudgmentEffective Decision-MakingAnalytical SkillsProblem-Solving SkillsExcellent Communication Skills

Industry Keywords

Consumer TrustCustomer ProtectionCross-Functional CoordinationStakeholder CommunicationEmerging Threats

About the role

Key responsibilities & impact

Lead responses to significant consumer trust incidents involving fraud, abuse, scams, account compromise, and emerging threats
Coordinate teams across Adobe to assess impact, establish priorities, and drive resolution
Establish ownership, escalation paths, action tracking, decision-making, and stakeholder communications during incidents
Partner with Fraud Prevention, Product, Engineering, Customer Support, Legal, Security, GTM, and other teams
Lead post-incident reviews to identify root causes, policy and control gaps, and prevention opportunities
Translate incident, investigation, customer experience, and emerging threat insights into consumer trust policies and decision frameworks
Develop and maintain policies, playbooks, escalation criteria, and operational guidance
Translate policy into processes, controls, product requirements, training, and customer experiences
Identify systemic risks and drive consumer protection improvements
Develop metrics and reporting on incidents, emerging risks, policy effectiveness, and remediation progress

Requirements

What you’ll need

Bachelor’s degree in Tech or economics
5 years+ experience
Experience in fraud prevention, trust & safety, risk management, incident management, policy, customer protection, security, or a related field
Strong judgment and effective decision-making in complex, ambiguous, and rapidly evolving situations
Ability to coordinate complex cross-functional initiatives and drive outcomes without direct authority
Experience developing policies, decision frameworks, playbooks, governance models, or scalable operational processes
Strong analytical and problem-solving skills
Ability to balance fraud and consumer protection with customer experience, business impact, operational feasibility, and risk
Strong program management skills
Excellent written and verbal communication skills
Ability to communicate complex or sensitive issues clearly to senior stakeholders

Benefits

Comp & perks

Annual Incentive Plan (AIP) for short-term incentives
Certain roles may be eligible for a new hire equity award
Comprehensive benefits programs
Reasonable accommodations during the recruiting process
Equal Employment Opportunity protections