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Tech Stack
Tools & technologiesAEMCloud
About the role
Key responsibilities & impact- Build, develop, and maintain one-on-one customer relationships
- Produce and deliver technical services to maintain operational health
- Drive discussions with developers, analysts, management, and senior leadership regarding tasks, projects, cases, and prioritization
- Serve as the primary technical contact for multiple customers
- Develop deep business and operational understanding of customer environments
- Field technical inquiries and handle customer issues
- Influence partners to improve customer health
- Help customers realize efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications
- Identify and mitigate risks to establish successful partnerships with Adobe Product Engineering, Product Management, Consulting, TechOps, and account teams
- Document and provide strategic and tactical insights in Adobe Workfront
Requirements
What you’ll need- Experience in a customer-facing role
- Outstanding communication skills
- Ability to drive discussions and represent Adobe within a customer’s environment
- Ability to implement solutions and functionality to optimize customer investment
- Ability to identify and mitigate risks to ensure customers' operational health
- Ability to collaborate within a team to deliver world-class service
- Strong willingness to solve sophisticated people-, process-, and technology-based challenges
- Adaptability to produce change and innovation for customers
- High responsiveness and ability to foster strong internal and customer relationships
- Driving toward high proficiency and depth with a specific set of Adobe applications, including certification beyond business practitioner
- Strong initiative; resourceful and hands-on approach
- Experience with Marketo or Adobe Journey Optimizer B2B (AJO B2B) required
- Familiarity with Adobe Analytics, Adobe Audience Manager, Adobe Campaign, Adobe Commerce, Adobe Customer Journey Analytics, Adobe Experience Manager, Adobe Experience Platform, Adobe Experience Platform Data Collection, Adobe Journey Optimizer, Adobe Marketo, Adobe Real-Time Customer Data Platform, Adobe Target, and Adobe Workfront is a plus
Benefits
Comp & perks- Annual Incentive Plan (AIP) for non-sales roles
- Potential new hire equity award for eligible roles
- Comprehensive benefits programs
- Equal employment opportunity and accessibility accommodations