Technical Account Director

Adobe

. Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle .

Posted 10/5/2026full-timeUnited StatesLead💰 $141,300 - $254,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer success engagements, providing strategic mentorship, and driving alignment across technical and business objectives within the Adobe ecosystem. Proven ability to communicate effectively with executive teams and manage complex relationships in a matrixed environment.

Highest-signal resume keywords

Customer Success LeadershipStrategic MentorshipAdobe Digital Experience ProductsExecutive Communication SkillsConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical StrategyRisk AssessmentProcess ImprovementArchitectural DesignSolution Optimization

Soft Skills

Interpersonal SkillsPrioritization SkillsCollaboration SkillsPresentation SkillsStrategic Thinking

Tools & Technologies

Adobe Experience Manager (AEM)WorkfrontGenStudio

Industry Keywords

Customer EngagementConsultative RoleMarketing TechnologyMatrixed EnvironmentExecutive Presence

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Lead Ultimate Success engagements as the technical executive point of contact throughout the solution usage lifecycle
Provide strategic mentorship and support technical strategy with Adobe Solutions to drive value
Assess and mitigate strategic customer technical risks and opportunities
Ensure clear customer communication and governance with internal and external executive teams
Drive alignment and reporting on engagement status and outcomes
Advocate for customers across internal Adobe teams to optimize investment and accelerate task execution and issue resolution
Drive key business objectives, innovation, and process improvement into the Adobe ecosystem
Coordinate with technical partners to influence delivery achievements across multi-solution engagements
Collaborate with Adobe internal teams and third-party partners to support customer success
Lead a matrixed services team involving multiple project teams
Develop relationships with customer partners and drive strategic technical recommendations within customer environments
Lead architectural and design discussions to ensure optimized solutions

Requirements

What you’ll need

Bachelor's Degree in a related subject area of the technical industry; equivalent experience will be considered
10–15 years of proven experience in a senior consultative, customer support, customer success, or related marketing technology role
Strong customer-facing skills, executive presence, and presentation skills
Ability to collaborate with multiple Adobe teams and client-side VPs/CMOs/CXOs
Proven track record leading customer-facing meetings, workshops, and reviews
Strong conflict-resolution skills and ability to prioritize work against client goals
Validated interpersonal and prioritization skills; ability to work independently in a highly matrixed environment
Ability to drive resolution across technical, architecture, business process, and partnership issues
Strategic thinking about business, product, and technical challenges
Experience and familiarity with Adobe digital experience products, including AEM, Workfront, and GenStudio
Up to 25% travel required

Benefits

Comp & perks

Annual Incentive Plan (AIP) for non-sales roles
Potential long-term incentives in the form of a new hire equity award
Comprehensive benefits programs
Reasonable accommodations for applicants with disabilities or special needs