Technical Account Manager

Adobe

. Serve as a central point of contact for assigned customer accounts and ensure high customer satisfaction .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $117,300 - $209,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer account management, technical support, and consultative roles within marketing technology. Proficient in analyzing customer environments and providing actionable insights while ensuring high customer satisfaction and effective communication across teams.

Highest-signal resume keywords

Customer Account ManagementTechnical SupportPresentation SkillsConflict ResolutionAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptJQueryJavaHTML5CSSRESTXMLDatabase TechnologiesPerformance TuningAPI-Level Knowledge

Soft Skills

Exceptional CX FocusStrong OrganizationTime ManagementProblem-SolvingNegotiation Skills

Tools & Technologies

Adobe AnalyticsAdobe Audience ManagerAdobe TargetSaaS UXClient/Server Operations

Industry Keywords

Marketing TechnologyConsultative RolesService DisruptionsTechnical EnvironmentsAgile Methodologies

Tech Stack

Tools & technologies

J2EEJavaJavaScriptjQuery

About the role

Key responsibilities & impact

Serve as a central point of contact for assigned customer accounts and ensure high customer satisfaction
Maintain regular communication with external and internal teams and manage customer expectations
Engage Director- and VP-level executives to translate business needs into technical and operational plans
Collaborate with Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and Consulting teams
Provide detailed reviews of service disruptions, metrics, and prelaunch planning
Analyze and present impactful data and insights to leadership
Maintain knowledge of customers’ technical environments to help Adobe service teams support them
Act as the first point of contact for critical technical customer issues and coordinate resolutions with Adobe services, sales, and product teams
Ensure timely response and resolution of outstanding technical and product items
Assess and document customers’ technical environments to identify improvement opportunities
Recommend how new and existing features fit customer environments and provide methodologies and guidance
Participate in customer-requested meetings and quarterly business reviews, both on-site and remotely
Participate in consultant-led architectural and design discussions
Provide proactive status updates and host periodic checkpoint and status calls
Identify enablement goals and plans
Continually develop technical and soft skills and mentor team members as needed

Requirements

What you’ll need

Bachelor’s Degree in a related field of the technical industry or equivalent experience
At least five years of full-time experience in consultative, customer support and/or related roles in marketing technology
Exceptional CX focus and abilities
Ability to adapt to new technologies and learn quickly
Proven presentation skills, including comfort over the phone and before small and large audiences
Ability to collaborate with and lead teams across Adobe and present to client managers, directors, VPs, CMOs, and CXOs
Excellent written and verbal communication skills
Strong conflict resolution and negotiation skills
Strong organization, prioritization, and time management skills
Ability to manage multiple sophisticated, high-priority tasks across multiple accounts
Excellent problem-solving skills
Travel to client locations approximately 15–20 percent
Familiarity with development methodologies and technologies including JavaScript, jQuery, Java, JSP, HTML, HTML5, XHTML, CSS, REST, XML, J2EE Application Services, database technologies, LDAP Server Technology, and OSGI Framework
Tagging and implementation familiarity or experience
Analysis principles and interpretation experience
Understanding of marketing software and domain principles
Familiarity with Adobe Analytics, Adobe Audience Manager, Adobe Target, and Adobe SAAS is a plus, not a hard requirement
Familiarity with Agile methodologies such as Scrum
Familiarity with SaaS UX and navigation
Understanding of performance tuning and optimization
Understanding of debugging coding languages
API-level knowledge of third-party applications is a plus
Broad computer operating systems and software experience, including installation, troubleshooting, upgrading, integration, and client/server operations, is desired

Benefits

Comp & perks

Annual Incentive Plan (AIP) for non-sales roles
Potential eligibility for a new hire equity award
Comprehensive benefits programs
Accessibility accommodations during the recruiting process