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Customer Success Manager – Aviation
Adoc Talent Management. Manage onboarding, training, and support for airline users .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer onboarding and support within the aviation industry, focusing on optimizing airline operations and enhancing customer satisfaction. Proficient in project management and data analysis to drive customer success and engagement.
Highest-signal resume keywords
Aeronautical Operations ExperienceCustomer Relationship ManagementProject ManagementData Analysis and Improvement ProposalsFluent in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Aeronautical OperationsFlight OperationsFuel OptimizationSafety ManagementPerformance MonitoringRegulatory ComplianceChange ManagementCustomer Success PlanningTechnical SupportConsulting
Soft Skills
Customer AdvocacyListening SkillsAutonomyRigorous ManagementCollaboration
Certifications & Qualifications
Bachelor's Degree in AeronauticsMaster's Degree in AeronauticsPrivate Pilot LicenseCommercial Pilot License
Industry Keywords
Aviation IndustryAirline OperationsCustomer EngagementInternational ExposureMultidimensional Initiatives
About the role
Key responsibilities & impact- Manage onboarding, training, and support for airline users
- Boost customers' adoption and engagement
- Monitor airline satisfaction and ensure it remains at the highest level
- Proactively analyze and optimize airline operations through consulting offers and upsell of new products
- Act as an advocate for customers and liaise with Product and Engineering teams to improve customer experience and communicate customer requirements
- Provide pre-sales technical support to the Marketing & Sales team
- Manage a portfolio of customers and act as a trusted advisor
- Develop success plans jointly with customers to help them achieve their objectives and have a great experience with the solutions
- Coordinate multidimensional initiatives involving flight operations, IT, organization, project management, change management, and customer relationships
Requirements
What you’ll need- Bachelor's or Master's degree in Aeronautics or another relevant discipline for the aviation industry
- Experience with aeronautical, flight or airline operations, including performance, aircraft life monitoring, operations, regulation, and planning
- Knowledge in fuel optimization, dispatch, safety, and punctuality
- Ability to listen to customers and identify their needs
- Ability to advise customers by analyzing data and proposing improvements
- Autonomous and rigorous in managing a portfolio of customers
- Transverse project management with customers and internal teams
- Previous experience with customers and international exposure
- Fluent in English (mandatory)
- Good level in French, or open to learn it
- Spanish and Portuguese are assets
- Private or commercial aircraft pilot license is an asset