Collections Specialist

ADT

. Resolve inbound and outbound calls using multiple applications and screens .

Posted 9/17/2026full-timeWichita • Kansas • United StatesJunior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in first-party collections, including negotiation and customer service skills, while effectively managing multiple applications and screens. Proficient in resolving billing inquiries and maintaining compliance with quality assurance standards.

Highest-signal resume keywords

First-Party Collections ExperienceStrong Negotiation SkillsCustomer Service ExperienceMulti-Computer-Screen NavigationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Inquiry ResolutionPayment Arrangement SetupBasic Typing SkillsMath SkillsMultitasking Ability

Soft Skills

Strong Communication SkillsVerbal Skills

Tools & Technologies

Multiple ApplicationsPC Experience

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

CollectionsFinancial CollectionsCredit Card CollectionsCar Loan CollectionsCompliance Standards

About the role

Key responsibilities & impact

Resolve inbound and outbound calls using multiple applications and screens
Respond to general billing inquiries and review and resolve account issues
Negotiate and obtain payments immediately or postdated within 7 days
Direct customers to the appropriate ADT team when issues are outside the collections role
Explain billing charges and answer billing-related questions
Ask probing questions to overcome objections using negotiation skills
Meet monthly standards and goals
Meet compliance and quality assurance standards
Participate in special projects, which may require overtime
Maintain appropriate attendance and adherence goals
Complete 10+ weeks of onsite training in Wichita before transitioning to remote work
Attend onsite meetings or events on a limited basis after transitioning to remote work

Requirements

What you’ll need

High school diploma or equivalent
Minimum of one (1) year in first-party collections (non-A/R)
Relatable experience in car loan, financial, and credit card collections, including taking payments, setting up payment arrangements, and advising required payment amounts
Customer Service experience in a remote setting
Multi-computer-screen navigation and multiple applications
Strong negotiation skills
Basic typing, math, and problem-solving skills
Strong communication and verbal skills
Ability to multitask with multiple computer programs
PC experience and/or ability to learn basic functions
High-speed DSL, cable, or fiber internet with ethernet hardwiring capability
Internet speeds of at least 50 Mbps download and 25 Mbps upload
5G Home Internet and fixed wireless internet providers are not accepted
Must reside within 30 miles of the Wichita, KS site for onsite training

Benefits

Comp & perks

Healthcare benefits
401(k) plan and company match
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off, accruing up to 120 hours in the first year
Increased PTO accrual rate after the first year
6 paid holidays
Weekends off and most holidays off
Remote work after onsite training
Incremental hourly rate increases of $0.50 every 4 weeks until reaching $20.00 per hour after 180 days