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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on troubleshooting alarm systems and home automation. Capable of providing empathetic support and effective communication while managing multiple tasks in a remote work environment.
Highest-signal resume keywords
Customer Service ExperienceTroubleshooting SkillsExcellent Verbal CommunicationProblem-Solving SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTyping Speed (35 WPM)Intermediate Computer Applications Knowledge
Soft Skills
EmpathyCustomer De-EscalationMultitaskingSelf-Starting
Industry Keywords
Alarm SystemsHome AutomationVirtual Service Call Process
About the role
Key responsibilities & impact- Handle inbound phone calls from residential and small business customers about alarm systems and home automation
- Provide technical assistance and customer education
- Troubleshoot software, hardware, and alarm-system issues using guided workflows
- Walk customers step by step through resolutions with the goal of resolving issues during the call
- Present the Virtual Service Call process when issues cannot be solved remotely
- Assist customers with scheduling onsite technician visits when required
- Provide empathetic customer interactions and de-escalate situations
- Maintain regular, consistent, and punctual attendance
- Adapt to changes and incorporate feedback for ongoing performance and technology improvements
Requirements
What you’ll need- High school diploma or equivalent
- Minimum of one (1) year of customer service experience required
- Troubleshooting skills
- Strong organizational skills
- Excellent verbal and written communication skills
- Reliable and dependable
- Ability to empathize and connect with customers
- Ability to multitask, prioritize tasks, and self-start
- Demonstrated problem-solving and customer de-escalation skills
- Ability to type at least 35 wpm
- Intermediate knowledge of computer applications
- Private, quiet, distraction-free work area meeting company standards
- Adequate internet bandwidth
- Technical experience is a plus but not required
Benefits
Comp & perks- Paid on-the-job training
- Necessary equipment and resources provided
- Paid time off
- Pet insurance
- 401(k) plan and company match
- Comprehensive medical benefits
- Tuition reimbursement
- Adoption assistance
- Volunteer opportunities
- Childcare and eldercare resources
- Shift-differential supplemental pay
- Pathway to promotion and career development opportunities
- Healthcare benefits
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Up to 120 hours accrued in the first year
- 6 paid holidays