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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and installing security systems, including ADT products and peripheral devices. Possesses strong technical aptitude and problem-solving skills to effectively assist customers and promote security solutions.
Highest-signal resume keywords
Technical Service ExperienceTroubleshooting Security SystemsCustomer Education on Security DevicesSales of Security ProductsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting ADT ProductsInstallation of Security EquipmentTechnical AssistanceHome Security Systems Technician ExperienceTroubleshooting Peripheral DevicesUnderstanding Security NeedsPromoting Security SolutionsEducating Customers on System FunctionalityAddressing Communication FailuresResolving Camera Issues
Soft Skills
Excellent Problem-Solving SkillsAbility to Handle Multiple Tasks Efficiently
Tools & Technologies
ADT PulseAlarm.comADT+Google HomeHoneywell SystemsAdemco SystemsDSC SystemsIQ SystemsCommand SystemsZ-Wave Devices
Industry Keywords
Security DevicesHome Automation SolutionsLife Safety EquipmentSensorsGlass Break DetectorsMotion DetectorsThermostatsGarage Door ControlsWi-Fi ExtendersLandline and Cell Communication
About the role
Key responsibilities & impact- Support installation and servicing of customer alarm equipment
- Provide over-the-phone assistance troubleshooting and installing equipment through scheduled remote appointments
- Understand customers’ security needs and recommend products, security devices, and services
- Promote and drive sales of security devices and services
- Provide technical assistance to existing customers through scheduled outbound calls
- Troubleshoot and install ADT products and services
- Communicate technical issues and resolutions clearly
- Educate customers on system functionality
- Identify additional security and home automation solutions
- Address landline and cell/radio communication failures
- Troubleshoot peripheral security devices, including sensors, glass break detectors, motion detectors, and life safety equipment
- Troubleshoot Honeywell, Ademco, DSC, IQ, and Command system trouble conditions
- Troubleshoot doorbells, thermostats, garage door controls, Z-Wave devices, and Wi-Fi extenders
- Resolve camera issues such as offline cameras, recording failures, black screens, and unsaved clips
- Educate customers and set up applications including ADT Pulse, Alarm.com, ADT+, and Google Home
Requirements
What you’ll need- High school diploma or equivalent required
- At least 1 year of technical service experience required
- Strong technical aptitude
- Excellent problem-solving skills
- Ability to handle multiple tasks efficiently
- Private, quiet, distraction-free home work area meeting company standards
- Adequate internet bandwidth to perform the role
- One year of home security systems technician experience highly preferred
- Some college credits or a degree preferred
Benefits
Comp & perks- Work remotely from home
- Career growth through a tiered specialist program
- Continuous learning and development
- Healthcare benefits
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off, accruing up to 120 hours in the first year
- 6 paid holidays
- Best-in-class onboarding training
- Supportive and collaborative team environment