Technical Alarm Specialist

ADT

. Support installation and servicing of customer alarm equipment .

Posted 9/17/2026full-timeRemote • Alabama • United StatesJunior💰 $19 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude and problem-solving skills in the installation and servicing of security systems. Proficient in troubleshooting various alarm equipment and educating customers on system functionality and applications.

Highest-signal resume keywords

Technical Service ExperienceHome Security Systems Technician ExperienceTroubleshooting ADT ProductsCustomer Engagement and Sales PromotionExcellent Problem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Security DevicesInstallation of Alarm EquipmentTechnical AssistanceKnowledge of ADT ProductsTroubleshooting Communication FailuresTroubleshooting Peripheral DevicesResolving Camera IssuesEducating Customers on System FunctionalitySetting Up ApplicationsHandling Multiple Tasks Efficiently

Soft Skills

Excellent Communication SkillsCustomer EngagementProblem-Solving Skills

Tools & Technologies

ADT PulseAlarm.comADT+Google HomeHoneywell SystemsAdemco SystemsDSC SystemsIQ SystemsCommand SystemsZ-Wave Devices

Industry Keywords

Security SystemsAlarm EquipmentHome AutomationTechnical AssistanceCustomer ServiceSales of Security DevicesRemote AppointmentsCommunication FailuresLife-Safety EquipmentHome Security

About the role

Key responsibilities & impact

Support installation and servicing of customer alarm equipment
Provide over-the-phone technical assistance through scheduled remote appointments
Engage customers to understand security needs and recommend products
Promote and drive sales of security devices and services
Provide technical assistance to existing customers through scheduled outbound calls
Troubleshoot and install ADT products and services
Clearly communicate technical issues and resolutions
Demonstrate knowledge of ADT products and services
Educate customers on system functionality
Identify additional security and home automation solutions
Troubleshoot landline and cellular/radio communication failures
Troubleshoot peripheral security devices, including sensors, detectors, and life-safety equipment
Resolve trouble conditions on Honeywell, Ademco, DSC, IQ, and Command systems
Troubleshoot doorbells, thermostats, garage door controls, Z-Wave devices, and Wi-Fi extenders
Resolve camera issues, including offline cameras, recording failures, black screens, and unsaved clips
Educate customers and set up applications including ADT Pulse, Alarm.com, ADT+, and Google Home

Requirements

What you’ll need

High school diploma or equivalent required
Some college credits or a degree preferred
At least 1 year of technical service experience required
Strong technical aptitude
Excellent problem-solving skills
Ability to handle multiple tasks efficiently
One year of home security systems technician experience highly preferred
Private, quiet, distraction-free work area meeting company standards
Adequate internet bandwidth to perform the role
Must live in one of the listed states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, or Wyoming

Benefits

Comp & perks

Work from home flexibility
Career growth through a tiered specialist program
Continuous learning and development
Healthcare benefits
401(k) plan and company match
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off, accruing up to 120 hours in the first year
6 paid holidays
Best in class onboarding training
Supportive and collaborative team environment