Director – Member Engagement

. Lead strategy and activities to build and maintain member relationships and engagement .

Posted 10/16/2026full-timeRemote • United StatesLead💰 $120,000 per yearWebsite

Key responsibilities & impact

Lead strategy and activities to build and maintain member relationships and engagement
Develop and execute a data-driven member engagement strategy
Strengthen relationships, increase meaningful participation, and demonstrate membership value
Partner with Sales, Policy, Programs, Events, Communications, and other teams to deliver a coordinated member experience
Connect member priorities with advocacy initiatives, educational programming, events, and industry relationships
Address relationship gaps, emerging concerns, and disengagement risks through follow-up, issue resolution, and fulfillment of commitments
Manage the annual member survey process
Lead event strategy, planning, and execution
Collaborate with the policy team on member engagement and event content
Initiate and coordinate engagement activities aligned with the organization’s mission, vision, and goals
Manage and develop the member engagement and data team and external vendors
Report to the VP of Sales and Business Relations
Collaborate with sales, marketing, communications, and policy teams

What you’ll need

7-10 years of member-related experience at a non-profit membership association
Clear understanding of the role of trade associations
Direct experience coordinating small to mid-scale events, both online and in-person, in geographically dispersed locations
Independent and effective time management
Excellent organizational skills and attention to detail
Interest in energy and transportation issues
Understanding of the importance of policy advocacy to advance an organizational agenda
Excellent interpersonal and relationship-building skills
Experience managing and mentoring junior staff
Excellent verbal and written communications skills
Ability to independently draft clear, comprehensive, and persuasive written documents appropriate for intended audiences
Entrepreneurial approach and intellectual curiosity
Excellent listening and problem-solving skills
Strong work ethic, demonstrated initiative, and commitment to achieving goals
Ability to travel on an as-needed basis up to 33% of the year
Residence in the U.S. required

Comp & perks