Operations Manager

Advantage Investigations

. Manage a team of Investigators within a defined geography .

Posted 10/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities, with a focus on developing investigators and ensuring compliance with safety and regulatory standards. Proven ability to enhance operational processes and maintain key performance indicators in a fast-paced environment.

Highest-signal resume keywords

5+ Years Management Experience7+ Years Surveillance ExperienceClass C PI LicenseStrong Organizational SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Surveillance Best PracticesGPS Data AuditingOperational Process ImprovementKPI ManagementCase Scheduling

Soft Skills

Creative ThinkingTrust BuildingIntegrity in Leadership

Certifications & Qualifications

Active Texas LicenseClass C PI License

Industry Keywords

Investigators ManagementSIU Field ExperienceRegulatory ComplianceTalent AssessmentCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage a team of Investigators within a defined geography
Develop Investigators on company equipment, surveillance best practices, policies, safety, and regulatory compliance
Provide communication on job expectations, case performance, and development objectives
Consult on surveillance strategies and audit GPS data
Schedule cases and Investigators to meet client and company objectives
Approve investigator paid and unpaid time off
Review and edit written timelines for client distribution
Approve investigator payroll and expenses
Oversee and participate in assigned projects from start to finish
Collaborate cross-functionally within the company
Identify opportunities to improve operational processes and services
Identify issues and resolve time-sensitive challenges
Mentor employees and support skill development
Conduct team talent assessments and inform recruiting priorities
Maintain investigator KPIs including a 65% case capture rate, 12 minutes of video per day, end-of-day action-detail completion, and 14-day case turnaround

Requirements

What you’ll need

5+ years of experience in management
Preferred experience managing investigators in the industry
7+ years of surveillance experience
Resides in the State of Texas and have an active Texas license
SIU Field Experience a plus
Must currently have a Class C PI License
Strong organizational and communication skills
Creative thinker
Build trust and lead by example
Demonstrated ability to lead with integrity and thrive in a fast-paced environment

Benefits

Comp & perks

Competitive salary, with bonus opportunity
High-impact role with direct access to senior leadership
A collaborative and entrepreneurial work environment
2 weeks paid PTO + paid holidays
Medical, Dental, Vision, Life, STD, LTD, HSA, DCFSA, Accident, Cancer, Critical Illness, Pet insurance
401k with 2% match