Bilingual Customer Service Agent – English/Spanish

Advantage TeleMessaging, Inc.

. Professionally answer incoming calls for a variety of businesses .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on clear communication and empathy while assisting callers. Proficient in managing multiple tasks effectively in a fast-paced environment, ensuring a positive experience for every customer.

Highest-signal resume keywords

Fluent In English And SpanishStrong Customer Service SkillsClear And Professional CommunicationFriendly Phone PresencePrevious Call Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strong Spelling SkillsTyping SkillsMultitaskingData Entry

Soft Skills

EmpathyDependabilityPunctualityTeamwork

Tools & Technologies

High-Speed Wired Internet Connection

Industry Keywords

Customer SupportCall CenterAnswering Service

About the role

Key responsibilities & impact

Professionally answer incoming calls for a variety of businesses
Take accurate messages and relay information clearly
Assist callers with empathy and professionalism
Enter information into company systems while speaking with callers
Communicate effectively with team members and supervisors
Help create a positive experience for every caller
Provide customer support for businesses across the United States and Canada

Requirements

What you’ll need

Fluent in both spoken and written English and Spanish
Strong customer service skills
Clear and professional communication
Friendly, polished phone presence
Dependable and punctual
Strong spelling and typing skills
Comfortable multitasking while handling calls
Ability to work as part of a team
Separate, quiet workspace free from noises and distractions
High-speed wired internet connection; no Wi-Fi
Flexibility to work the required schedule
One weekend shift per week required
Availability during holidays required
Pass a pre-employment drug screen and background check
Previous call center or answering service experience is a plus

Benefits

Comp & perks

Stable full-time employment
Weekly pay with direct deposit
Work-from-home convenience
Supportive team environment
Company-provided equipment
Medical, dental, and vision insurance
Telemedicine benefits
Flexible Spending Accounts (Section 125 plans)
401(k)
Paid Time Off
Attendance bonus of an additional $2/hour after 90 days