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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare appointment scheduling, member engagement, and documentation within EMR/CRM systems while ensuring HIPAA compliance. Proficient in educating members about healthcare benefits and preventive services, with strong communication skills to facilitate patient interactions.
Highest-signal resume keywords
Healthcare Appointment SchedulingMember EngagementEMR/CRM ProficiencyHIPAA ComplianceBilingual (English/Spanish)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyAppointment SchedulingPatient OutreachPopulation Health ProgramsMicrosoft Office Proficiency
Soft Skills
Strong Verbal CommunicationPatient Engagement Skills
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Healthcare BenefitsPreventive CareMedicare AdvantageCare CoordinationCall Center Operations
About the role
Key responsibilities & impact- Contact members via outbound calls to schedule healthcare appointments
- Educate members on available healthcare benefits and preventive services
- Schedule, reschedule, and confirm appointments in the scheduling system
- Follow up with members regarding missed appointments and callback requests
- Handle inbound inquiries related to appointments and healthcare programs
- Accurately document call outcomes and member interactions
- Review member eligibility and appointment requirements
- Assist members in understanding Annual Wellness Visits, preventive screenings, and care gap closures
- Coordinate with provider offices and internal teams to secure appointment availability
- Escalate clinical concerns to the appropriate healthcare professional
- Maintain accurate member records within EMR/CRM platforms
- Ensure HIPAA compliance and patient confidentiality
- Meet quality, productivity, and attendance expectations
Requirements
What you’ll need- High School Diploma or GED
- 1+ year experience in healthcare, care coordination, patient scheduling, or call center operations
- Basic understanding of medical terminology
- Strong verbal communication and patient engagement skills
- Proficiency in Microsoft Office and healthcare systems
- Experience with Medicare Advantage members preferred
- Experience in appointment scheduling, patient outreach, or population health programs preferred
- Bilingual (English/Spanish) preferred
- Knowledge of preventive care and healthcare benefits preferred
Benefits
Comp & perks- Competitive Hourly Pay
- Health Benefits
- Paid Time Off (PTO)
- 401(k) Plan