Intake Agent

Advocacy Solutions

. Serve as the direct point of contact for potential new clients seeking Social Security disability benefits .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in high-volume call center operations, including effective communication, data entry, and client eligibility verification. Capable of managing multiple tasks while maintaining attention to detail and ensuring client confidentiality.

Highest-signal resume keywords

High-Volume Call Center ExperienceAuto Dialer Software ProficiencyTyping Speed of 35 WPMBilingual in English and SpanishExcellent Verbal Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryClient Eligibility VerificationConsultation and Application AssistanceTyping SkillsComputer Proficiency

Soft Skills

Organizational SkillsTime ManagementInterpersonal SkillsAttention to DetailActive Listening

Tools & Technologies

Auto Dialer SoftwareConsultation and Application System

Certifications & Qualifications

High School Diploma or G.E.D.

Industry Keywords

Social Security Disability BenefitsClient ConfidentialityInbound and Outbound CallsCustomer Service

About the role

Key responsibilities & impact

Serve as the direct point of contact for potential new clients seeking Social Security disability benefits
Receive inbound and outbound calls from potential disability clients
Complete consultations and applications for disability benefits assistance
Perform general office clerk duties, including consistently checking email and chat communications
Ask scripted questions verbatim and enter data into the consultation and application system
Confirm eligibility of potential clients
Protect client confidentiality
Handle repetitive, back-to-back calls about the same topic throughout the workday
Adjust work hours based on company needs
Perform other related duties as assigned

Requirements

What you’ll need

Minimum of a high school diploma or G.E.D.
Two years of previous high-volume call center experience
Two years of experience using auto dialer software
Must pass a background check and typing test
Minimum typing speed of 35 WPM
Must be able to talk on the phone and type at the same time
Excellent reading, writing, verbal communication, and active listening skills
Ability to enter data with correct spelling
Organizational, time management, interpersonal, customer service, and attention to detail skills
Quiet home office area away from noise and distractions
Proficient computer skills and ability to learn new software
Ability to sit for long periods
Reliable and dependable attendance
Personal high-speed internet service using an Ethernet cable; minimum 100 Mbps download and 20 Mbps upload
Must be logged onto the work computer and able to answer calls during normal work hours
Must be based in the United States and reside in Florida, Georgia, Illinois, Indiana, Massachusetts, North Carolina, New Jersey, Nevada, New York, Pennsylvania, South Carolina, Texas, or West Virginia
Bilingual ability in English and Spanish is a plus

Benefits

Comp & perks

$1,000.00 one-time taxable hiring bonus paid after 6 months of employment, assuming good standing
Health insurance
Dental insurance
Vision insurance
Company-paid life insurance
Company-paid disability insurance
401(k) plan with employer match
Generous paid time off package after 90 days of employment
Ten company-paid holidays
Equipment provided for the role
Remote work from home