Client Experience Coordinator, Fresh Grads

. Provide entry-level coordination, administrative, data cleaning, and reporting support across the Voice of the Client program .

Posted 10/16/2026full-timeRemote • Taguig • PhilippinesMid-LevelSeniorWebsite

Key responsibilities & impact

Provide entry-level coordination, administrative, data cleaning, and reporting support across the Voice of the Client program
Support monthly Project Survey administration, Client Listening, and Bid Debriefs
Support scheduling, survey administration, meeting coordination, document organization, note-taking, tracker updates, data preparation, and routine reporting
Support stakeholder interviews, meetings, schedules, follow-up activities, and Client Listening scheduling
Assist with meeting logistics, materials preparation, notes, trackers, and reminders
Provide administrative support for the Client Development Team and assigned CDT activities
Organize CDT documents, workshop notes, meeting notes, and follow-up materials
Monitor the client feedback survey mailbox and respond to routine requests
Enter and update data in Qualtrics, Salesforce/CFM, SharePoint, and other program tools
Support survey setup, distribution, response tracking, follow-up coordination, and data updates
Perform routine data cleaning and validation for survey reporting, dashboard exports, and program records
Prepare recurring reports, dashboard exports, stakeholder report inputs, and presentation materials
Update approved process documents, SOPs, reference materials, training content, SharePoint pages, Ecosystem content, and program resources
Maintain organized digital files and content repositories
Document process changes, provide status updates, and escalate risks, blockers, or unclear requirements

What you’ll need

Bachelor's degree and/or relevant work experience (fresh graduates are welcome)
Basic proficiency in Microsoft Office tools, specifically Excel and PowerPoint
Exposure to, or willingness to learn, Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com
Strong organizational skills and comfort with defined, process-driven work
Interest in developing knowledge of client experience processes, client feedback systems, and reporting tools
Ability to communicate and collaborate within a specific group of internal and external customers
Ability to maintain customer relationships and respond to customer needs and requirements
Thoroughness and attention to detail in reports, tasks, and documentation
Ability to recognize routine process issues, follow documented steps, and escalate when guidance is needed
Ability to organize work, follow priorities, meet deadlines, and communicate status clearly
Must attend an in-person Day 1 onboarding at an AECOM office location

Comp & perks