Developer Support Engineer

Aera Technology

. Learn the functional aspects of Aera’s product line .

Posted 11/9/2026full-timeBucharest • RomaniaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SQL, REST API, and Cloud technologies while effectively managing customer support issues and performing root cause analysis. Strong ability to communicate technical information and collaborate with cross-functional teams to enhance product functionality and customer satisfaction.

Highest-signal resume keywords

SQLREST APILog AnalysisBusiness Intelligence SoftwareSAP Techno-Functional Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Log AnalysisPerformance TroubleshootingDatabase Performance AnalysisApplication Servers KnowledgeJava ProgrammingThree-Tier Application ArchitectureETLData-Warehouse Concepts

Soft Skills

Collaborative SupportCommunicationRoot Cause Analysis

Tools & Technologies

ZenDeskJIRAConfluenceAWSAzure

Industry Keywords

Customer SLAShift RotationStart-Up Software Company

Tech Stack

Tools & technologies

AWSAzureCloudETLJavaSQLUnix

About the role

Key responsibilities & impact

Learn the functional aspects of Aera’s product line
Work on customer-reported issues with QA, Application Development, Engineering, and Product Management teams
Gather information systematically and perform root cause analysis
Communicate with customers about issue and project-item status
Own the ticket life cycle
Respect defined customer SLAs
Develop knowledge-base articles for internal teams and external partners
Participate in shift rotation
Provide positive, collaborative, team-oriented support to the office and customers

Requirements

What you’ll need

2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent
Log analysis and performance troubleshooting
Experience with SQL, REST API, SSO, Unix, Cloud
Good knowledge of SQL, database performance analysis and optimization
Knowledge or experience with application servers
Knowledge of ZenDesk, JIRA, Confluence or similar preferred
Experience working in a start-up software company is a strong advantage
Expertise in Business Intelligence software preferred, including ETL and data-warehouse concepts
SAP techno-functional experience is a large advantage
On- and offshore coordination and communication
Ability to investigate technical support issues and determine root causes
Background in Java programming is a plus
Understanding of three-tier application architecture
Working knowledge of AWS/Azure is a plus

Benefits

Comp & perks

Competitive salary
Company stock options
Comprehensive medical coverage through a subscription to one of the main private healthcare clinic networks (Regina Maria)
25 days of paid leave per year
One day of paid sick leave per year (without a medical certificate)
Monthly teleworking allowance
Access to online professional courses via Udemy for professional and personal development
People manager development programs
Flexible working environment supporting work-life balance
Fully-stocked kitchen with snacks and beverages when working from the office