Senior Engagement Principal – Software Delivery

. Act as a supply chain subject matter expert during implementations and pre-sales .

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $212,000 - $222,000 per yearWebsite

Tools & technologies

CloudERPOracle

Key responsibilities & impact

Act as a supply chain subject matter expert during implementations and pre-sales
Work closely with Product and Technical teams to drive product improvements and direction
Serve as the primary contact between customers, Aera, consultants, and system integrators, including C-level engagements
Ensure project requirements are understood and delivered on time according to customer expectations and statements of work
Manage project resources, track progress using KPIs, and escalate issues as required
Keep customers within project scope and on task
Plan and run meetings and workshops with prospects, from early discovery through final software-evaluation presentations
Estimate and document project requirements for proposals and statements of work
Serve as the face of Aera and its product delivery experience
Own project delivery while contributing to functional and technical deliverables
Build long-term client relationships and advise senior client executives
Contribute to existing-client development by defining roadmaps toward Decision Intelligence
Support new-customer acquisition through workshops, RFx responses, demos, proofs of concept, and proposals
Manage both pre-sales and post-sales responsibilities

What you’ll need

15+ years of experience leading and managing post-sales enterprise software implementation projects
Outstanding on-site, customer-facing skills, including communication, project management, and relationship building
Deep understanding of customer needs and pain points and ability to define solutions
Extensive supply chain knowledge, including best practices and metrics across demand, supply, manufacturing, inventory, and order management
Experience with enterprise IT and software, including ERP (Oracle and SAP), cloud/SaaS, security, mobile, BI, planning systems, and execution systems
Familiarity with supply chain, logistics, and planning software, specifically SAP and best-of-breed systems such as JDA and Kinaxis
Experience with agile project work/Scrum methodologies
Experience writing proposals and statements of work (SOWs)
Proven ability to manage technical team members
Ability to travel globally
Bachelor's degree, ideally in Engineering
Master's degree preferred
Experience in pharmaceutical or CPG vertical is an added bonus

Comp & perks