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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service delivery, incident resolution, and governance leadership while effectively managing stakeholder relationships and driving continuous improvement through data analysis and process documentation.
Highest-signal resume keywords
Service DeliveryIncident ResolutionGovernance LeadershipData AnalysisITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess DocumentationIncident ResolutionService TransitionGovernance Leadership
Soft Skills
Relationship ManagementStakeholder EngagementClear CommunicationProblem-SolvingFlexibility
Tools & Technologies
JiraConfluenceMicrosoft 365
Certifications & Qualifications
ITIL CertificationProject Management Training
Industry Keywords
FintechPayment SolutionsOperational ReadinessCross-Functional CollaborationGlobal Teams
About the role
Key responsibilities & impact- Lead delivery of contracted services for assigned accounts
- Ensure operational excellence, customer satisfaction, and proactive service management
- Act as the primary point of contact for service-related matters
- Lead governance, reporting, and continuous improvement
- Ensure smooth service transition into BAU and validate operational best practices
- Monitor performance, identify trends, and drive improvements
- Build relationships with clients and internal teams
- Collaborate with Account Managers and facilitate feedback-based enhancements
- Lead operational calls, reviews, and governance sessions
- Track and resolve critical issues; oversee the SR process and reporting
- Act as Manager on Duty, managing escalations, bridge calls, and emergency changes
- Maintain accurate records and use data insights for continuous improvement
- Stay current with industry trends and support revenue growth opportunities
- Perform ad hoc tasks as required
Requirements
What you’ll need- Skilled in relationship management, stakeholder engagement, and clear communication
- Experienced in managing multiple priorities in complex environments
- Strong in service delivery, incident resolution, governance leadership, and reporting
- Proficient in data analysis, problem-solving, and process documentation
- Knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
- Bachelor’s degree in technical/business field or equivalent industry experience
- Background in service transition and operational readiness (desirable)
- ITIL certification and project management training (desirable)
- Familiar with fintech and payment solutions (desirable)
- Experienced in supporting growth opportunities and cross-functional collaboration (desirable)
- Worked with global and cross-cultural teams (desirable)
- Flexibility to work across different time zones to support global clients
- Participation in out-of-hours coverage as Manager on Duty, including escalations and critical incident coordination
Benefits
Comp & perks- Unlimited vacation policy
- Flexible work environment
- Development and support
- Dynamic, fun-loving team culture
- Global team opportunities
- Diversity and inclusivity
- Occasional travel to client sites or Aevi offices may be required