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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service delivery, incident resolution, and governance leadership while effectively managing relationships with clients and stakeholders. Proficient in data analysis and process documentation to drive continuous improvement and operational excellence.
Highest-signal resume keywords
Service DeliveryIncident ResolutionGovernance LeadershipData AnalysisITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess DocumentationIncident ResolutionService TransitionOperational Readiness
Soft Skills
Relationship ManagementStakeholder EngagementClear CommunicationProblem-SolvingFlexibility
Tools & Technologies
JiraConfluenceMicrosoft 365
Certifications & Qualifications
ITIL Certification
Industry Keywords
FintechPayment SolutionsOperational ExcellenceCustomer SatisfactionCross-Functional Collaboration
About the role
Key responsibilities & impact- Lead delivery of contracted services for assigned accounts
- Ensure operational excellence, customer satisfaction, and proactive service management
- Act as the primary point of contact for service-related matters
- Lead governance, reporting, and continuous improvement
- Ensure smooth service transition into business as usual (BAU)
- Validate operational best practices
- Monitor performance, identify trends, and drive improvements
- Build relationships with clients and internal teams
- Collaborate with Account Managers and facilitate feedback-based enhancements
- Lead operational calls, reviews, and governance sessions
- Track and resolve critical issues; oversee service request process and reporting
- Act as Manager on Duty, managing escalations, bridge calls, and emergency changes
- Maintain accurate records and use data insights for continuous improvement
- Stay current with industry trends and support revenue growth opportunities
- Perform ad hoc tasks as required
Requirements
What you’ll need- Skilled in relationship management, stakeholder engagement, and clear communication
- Experienced in managing multiple priorities in complex environments
- Strong in service delivery, incident resolution, governance leadership, and reporting
- Proficient in data analysis, problem-solving, and process documentation
- Knowledge of ITIL principles, Jira, Confluence, and Microsoft 365
- Bachelor’s degree in technical/business field or equivalent industry experience
- Occasional travel to client sites or Aevi offices may be required
- Participation in out-of-hours coverage as Manager on Duty
- Flexibility to work across different time zones to support global clients
- ITIL certification and project management training (desirable)
- Familiarity with fintech and payment solutions (desirable)
- Experience supporting growth opportunities and cross-functional collaboration (desirable)
- Experience with global and cross-cultural teams (desirable)
- Background in service transition and operational readiness (desirable)
Benefits
Comp & perks- Unlimited vacation policy
- Flexible work environment
- Development and support
- Teamwork and flexibility culture
- Global team environment
- Diversity and inclusivity culture