Implementation Specialist

Affirm

. Provide support to merchant partners on marketing best practices, accounting workflows, implementation guidance, and troubleshooting .

Posted 10/26/2026full-timeRemote • United StatesJunior💰 $62,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing support to merchant partners on marketing best practices and technical integration issues, while effectively managing client engagements and internal resources. Strong written communication and project management skills are essential for driving projects to completion with high attention to detail.

Highest-signal resume keywords

Technical Integration SupportProject ManagementWritten CommunicationClient Engagement ManagementEcommerce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationOperational Process ImprovementEcommerce PlatformsOrder Management SystemsMarketing Best Practices

Soft Skills

Communication SkillsAttention to DetailIndependent WorkProblem-Solving

Industry Keywords

TechEcommerceSaaSStakeholder EngagementCross-Functional Workflows

About the role

Key responsibilities & impact

Provide support to merchant partners on marketing best practices, accounting workflows, implementation guidance, and troubleshooting
Resolve technical integration issues involving partners’ ecommerce front-end platforms and back-end order management systems
Identify and implement operational processes to improve efficiency
Develop detailed technical documentation
Engage internal stakeholders to define cross-functional workflows
Provide client product feedback to Product and Engineering teams
Serve as a primary support contact for partners’ business and technical teams throughout integration

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
1–3 years of experience in a relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
Written communication experience with stakeholders, customers, or partners through a job, internship, or volunteer role
Exceptional project management, communication, and technical skills
Ability to manage client engagements and internal resources
Ability to manage multiple assignments simultaneously, work independently, and drive projects to completion with minimal guidance and high attention to detail
Candidates must be based in the Pacific Time Zone

Benefits

Comp & perks

Equity rewards may be included in total compensation
Monthly stipends for health, wellness, and tech spending
100% subsidized medical coverage for employees and dependents
Dental and vision coverage for employees and dependents
Flexible time off
Generous holiday calendars
Employee stock purchase plan (ESPP) with discounted Affirm stock
Remote-first flexibility
In-person onboarding experience
Inclusive interview process with accommodations for candidates with disabilities