Operations Enablement Manager

Affirm

. Lead complex cross-functional programs and initiatives aligned with servicing strategy, OKRs, and long-term business priorities .

Posted 10/27/2026full-timeRemote • United StatesSeniorLead💰 $146,000 - $206,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and product operations within fintech, focusing on scaling operations, stakeholder engagement, and implementing process improvements. Proficient in applying Lean Six Sigma methodologies and managing knowledge systems to enhance training and operational efficiency.

Highest-signal resume keywords

Program ManagementFinancial Regulations ExpertiseLean Six Sigma CertificationStakeholder EngagementKnowledge Management Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Roadmap DevelopmentKPI TrackingProcess MappingWorkflow AnalysisDispute Management RulesChange ManagementData-Backed SolutionsTraining Program DesignRisk ManagementStrategic Planning

Soft Skills

Excellent CommunicationStakeholder InfluenceCross-Functional CollaborationProblem SolvingCoaching and Feedback

Tools & Technologies

SalesforceConfluenceLMS PlatformsAI-Driven Knowledge Tools

Certifications & Qualifications

Six Sigma CertificationProject Management CertificationDesign Thinking Certification

Industry Keywords

FintechUCCReg EReg ZCard ActGLBAUDAAPGDPR

About the role

Key responsibilities & impact

Lead complex cross-functional programs and initiatives aligned with servicing strategy, OKRs, and long-term business priorities
Develop program roadmaps and execution plans; track KPIs, timelines, budgets, dependencies, and risks
Collaborate with senior leaders and Product, Engineering, and Operations partners to deliver measurable business outcomes
Establish stakeholder engagement and governance practices and provide executive-ready program updates
Identify risks, issues, and dependencies; propose data-backed solutions and drive resolution
Apply Lean Six Sigma methodologies to identify root causes and implement scalable improvements
Manage process and product changes from design and implementation through change management, adoption, and measurement
Translate technical concepts into manuals and resources for human and AI agents
Architect and evolve knowledge systems including SOPs, job aids, learning platforms, and AI-enabled knowledge tools
Design and deliver onboarding, continuous learning, and new-product training programs
Partner with Product and Engineering to optimize customer and agent workflows and experiences
Take on additional program and project management responsibilities across adjacent domains

Requirements

What you’ll need

7+ years of experience in program management or product operations, preferably within large-scale or global operations
3+ years of experience at a fintech or financial institution, including 3+ years in a role involving scaling operations and ongoing coaching and feedback to team members
Subject matter expertise in financial regulations including UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR
Deep understanding of dispute management rules, response codes, and recommended response data
Certification in Six Sigma, Project Management, or Design Thinking
Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools
Demonstrated success leading large-scale, cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomes
Strong skills in strategic planning, issue/risk management, and cross-functional execution
Excellent written and verbal communication, including polished, executive-ready updates and stakeholder influence
Proficiency in process mapping and workflow analysis
Proven experience designing business processes that improve end-user experience, reduce business risk, and increase workflow efficiency
Experience building workflows within a regulatory environment
Willingness to travel as needed for team collaboration, operational priorities, and vendor or partner engagements

Benefits

Comp & perks

100% subsidized medical coverage for employees and dependents
Dental and vision coverage for employees and dependents
Monthly stipends for tech spending
Monthly health and wellness spending stipends
Flexible time off
Generous holiday calendars
Employee stock purchase plan (ESPP) allowing employees to buy Affirm stock at a discount
Remote-first work flexibility within the country of employment
In-person onboarding experience for all new hires
Inclusive interview process and disability accommodations