Operations Enablement Manager

Affirm

. Lead complex cross-functional programs aligned with servicing strategy, OKRs, and business priorities .

Posted 10/27/2026full-timeRemote • CanadaSeniorLead💰 CA$128,000 - CA$188,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and product operations within fintech, focusing on strategic planning, risk management, and cross-functional collaboration. Proficient in implementing knowledge management systems and training programs while ensuring compliance with financial regulations.

Highest-signal resume keywords

Program ManagementFinancial Regulations ExpertiseSix Sigma CertificationKnowledge Management ImplementationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProcess MappingWorkflow AnalysisRisk ManagementStrategic PlanningDispute Management RulesBusiness Process DesignKPI TrackingBudget ManagementLean Six Sigma

Soft Skills

Excellent CommunicationStakeholder EngagementTeam CoachingProblem SolvingInfluencing Skills

Tools & Technologies

SalesforceConfluenceLMS PlatformsAI-Driven Knowledge Tools

Certifications & Qualifications

Six Sigma CertificationProject Management CertificationDesign Thinking Certification

Industry Keywords

FintechUCCReg EReg ZCard ActGLBAUDAAPGDPR

About the role

Key responsibilities & impact

Lead complex cross-functional programs aligned with servicing strategy, OKRs, and business priorities
Develop roadmaps and execution plans; track KPIs, timelines, budgets, dependencies, and risks
Partner with senior leaders and Product, Engineering, and Operations teams to deliver measurable outcomes
Establish stakeholder engagement and governance practices
Communicate program status, outcomes, risks, and impact to executives
Identify risks, issues, and dependencies and drive resolution
Apply Lean Six Sigma to identify root causes and implement scalable improvements
Manage process and product changes from design through implementation, adoption, and measurement
Create manuals and resources for human and AI agents
Architect and evolve knowledge systems including SOPs, job aids, learning platforms, and AI-enabled tools
Design and deliver onboarding, continuous learning, and new-product training programs
Partner with Product and Engineering to optimize workflows and customer and agent experiences
Take on additional program and project management responsibilities as needed

Requirements

What you’ll need

7+ years of experience in program management or product operations, preferably within large-scale or global operations
3+ years of experience at a fintech or financial institution
3+ years in a role involving scaling operations and ongoing coaching and feedback to team members
Subject matter expertise in financial regulations including UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, and GDPR
Deep understanding of dispute management rules, response codes, and recommended response data
Certification in Six Sigma, Project Management, or Design Thinking
Experience implementing and scaling knowledge management and training using Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools
Demonstrated success leading large-scale, cross-functional initiatives with measurable outcomes
Strong strategic planning, issue/risk management, and cross-functional execution skills
Excellent written and verbal communication skills, including executive-ready updates and stakeholder influence
Proficiency in process mapping and workflow analysis
Experience designing business processes that improve end-user experience, reduce business risk, and increase workflow efficiency
Experience building workflows within a regulatory environment
Willingness to travel as needed
Must reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan

Benefits

Comp & perks

Monthly stipends for health, wellness, and tech spending
100% subsidized medical coverage, dental and vision for employees and dependents
Flexible time off
Generous holiday calendars
Employee stock purchase plan (ESPP) to buy Affirm stock at a discount
Remote-first flexibility
In-person onboarding experience
Inclusive interview process and accommodations for candidates with disabilities