Senior Technical Account Manager – Strategic Alliances

Affirm

. Own operational technical account management across Affirm’s strategic alliance portfolio, including alerting, monitoring, troubleshooting, and technical inquiries .

Posted 10/26/2026full-timeRemote • United States, CanadaSenior💰 $146,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management with a strong focus on operational health, SLA delivery, and complex API integrations. Proven ability to lead technical initiatives, mentor team members, and communicate effectively with both technical and non-technical stakeholders.

Highest-signal resume keywords

Technical Account ManagementAPI IntegrationsProject ManagementRESTful APIsPostman

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AlertingMonitoringTroubleshootingRoot-Cause AnalysisHTMLJavaScriptSQLPythonCustom Integration SolutionsNovel Query Authoring

Soft Skills

Excellent CommunicationMentoringRelationship Building

Tools & Technologies

PostmanSnowflakeChronosphereJiraNotion

Industry Keywords

Payments EcosystemE-Commerce PlatformsWeb/Mobile Application ArchitecturePayment GatewaysPoint-of-Sale Systems

Tech Stack

Tools & technologies

JavaScriptPythonSnowflakeSQL

About the role

Key responsibilities & impact

Own operational technical account management across Affirm’s strategic alliance portfolio, including alerting, monitoring, troubleshooting, and technical inquiries
Deliver against SLAs and proactively surface technical risks
Investigate issues and perform root-cause analysis across logs, queries, and integration data
Own issue resolution end to end and escalate to cross-functional partners or executives when needed
Drive technical initiatives with internal and merchant stakeholders for launches, expansions, promotions, product adoption, and integration optimization
Design and deliver high-scope custom integration solutions based on Affirm’s standard integrations
Act as technical lead for internal projects and execute project roadmaps
Create and update playbooks, runbooks, alerting, and UAT certification plans
Partner with Product and Engineering to prioritize projects and influence the roadmap as the merchant voice
Mentor less-experienced TAMs and contribute to interviewing and team development
Progressively assume end-to-end ownership of a dedicated strategic alliance account book over the first 6–12 months

Requirements

What you’ll need

At least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture
Experience owning the operational health of technical accounts and delivering against SLAs
Proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across accounts
Ability to independently scope and deliver complex, open-ended technical work
Strong project management and follow-through
Deep understanding of RESTful APIs, webhooks, and HTTP
Hands-on experience with Postman for debugging and validating integrations
Experience in API integrations and designing custom solutions
Ability to read and understand production-level HTML, JavaScript, and SQL; ideally Python or another server-side language
Ability to author novel queries to diagnose merchant or system issues
Experience with browser developer consoles, log analysis, observability platforms such as Snowflake and Chronosphere, and ticketing systems such as Jira and Notion
Excellent verbal and written communication
Ability to tailor explanations to technical and non-technical audiences
Ability to develop relationships with technical decision-makers and secure written consensus on integration milestones
Demonstrated ability to mentor teammates, establish best practices, and lead technical initiatives
Familiarity with payments ecosystem, web/mobile application architecture, e-commerce platforms, payment gateways, or in-store point-of-sale systems is nice to have

Benefits

Comp & perks

Equity rewards may be included in total compensation
Monthly stipends for health, wellness, and tech spending
100% subsidized medical coverage for employees and dependents
Dental and vision coverage for employees and dependents
Flexible time off
Generous holiday calendars
Employee stock purchase plan (ESPP) with discounted Affirm stock
Remote-first flexibility
In-person onboarding experience
Inclusive interview process with accommodations for candidates with disabilities