Senior Technical Account Manager – Strategic Alliances

Affirm

. Own operational technical account management across Affirm's strategic alliance portfolio, including alerting, monitoring, troubleshooting, and technical inquiries .

Posted 10/14/2026full-timeRemote • CanadaSenior💰 CA$133,000 - CA$183,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management with a focus on operational health, SLA delivery, and integration solutions. Proficient in API integrations, project management, and mentoring, while effectively communicating with both technical and non-technical stakeholders.

Highest-signal resume keywords

Technical Account ManagementAPI IntegrationsProject ManagementSLA DeliveryMentoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

RESTful APIsHTMLJavaScriptSQLPythonIntegration SolutionsRoot-Cause AnalysisAlertingMonitoringTroubleshooting

Soft Skills

Excellent CommunicationRelationship BuildingMentoring

Tools & Technologies

PostmanSnowflakeChronosphereJiraNotion

Industry Keywords

FinTechPaymentsSaaSE-CommercePayment Gateways

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Own operational technical account management across Affirm's strategic alliance portfolio, including alerting, monitoring, troubleshooting, and technical inquiries
Deliver against SLAs and proactively surface technical risks before customer impact
Conduct investigations and root-cause analysis across logs, queries, and integration data; own resolution end to end
Drive technical initiatives and partner with internal and merchant stakeholders on expansions, promotions, product adoption, and integration optimizations
Design and deliver custom integration solutions based on Affirm's standard integrations
Act as technical lead for internal projects, defining milestones and executing roadmaps
Create and update playbooks, runbooks, alerting, and UAT certification plans; reduce KTLO work
Partner with Product and Engineering leads to prioritize projects and influence the roadmap as the merchant voice
Mentor less-experienced TAMs and contribute to interviewing and team development
Grow into ownership of a dedicated strategic alliance account book over the first 6–12 months

Requirements

What you’ll need

At least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture
Ideally experience within FinTech, payments, or SaaS
Track record of owning the operational health of technical accounts and delivering against SLAs
Ability to run alerting, monitoring, troubleshooting, and technical inquiries across accounts
Ability to independently scope and deliver complex, open-ended technical work
Strong project management and follow-through
Deep understanding of RESTful APIs, webhooks, and HTTP
Hands-on experience using tools like Postman to debug and validate integrations
Experience with API integrations and designing custom solutions
Ability to read and understand production-level HTML, JavaScript, SQL, and ideally a server-side language such as Python
Ability to author novel queries to diagnose merchant or system issues
Ability to diagnose issues using browser developer consoles, log analysis, observability platforms such as Snowflake and Chronosphere, and ticketing systems such as Jira and Notion
Excellent verbal and written communication
Ability to tailor explanations to non-technical leaders and technical teams
Ability to develop relationships with technical decision-makers and secure written consensus on integration milestones
Demonstrated ability to mentor teammates, set best practices, and lead technical initiatives
Familiarity with the payments ecosystem, web/mobile application architecture, e-commerce platforms, payment gateways, or point-of-sale systems is nice to have

Benefits

Comp & perks

Monthly stipends for health, wellness and tech spending
100% subsidized medical coverage, dental and vision for employees and dependents
Flexible time off
Generous holiday calendars
Employee stock purchase plan (ESPP) to buy Affirm stock at a discount
Remote-first flexibility
In-person onboarding experience
Inclusive interview process and accommodations for candidates with disabilities