Business Analyst, Data Operations

AffirmedRx, a Public Benefit Corporation

. Serve as the primary contact for client managers and patient care advocates reporting file-related or data issues .

Posted 10/14/2026full-timeRemote • Kentucky • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and effective communication abilities to manage client and stakeholder relationships while addressing data issues. Proficient in building and maintaining tracking tools to ensure timely updates and resolutions.

Highest-signal resume keywords

Business Analyst ExperienceDashboard DevelopmentHealthcare ExperienceAnalytical SkillsProactive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisImpact AnalysisIssue TrackingProcess ImprovementDocumentation Management

Soft Skills

Excellent CommunicationHighly OrganizedDetail-OrientedCross-Functional CollaborationSupportive Attitude

Tools & Technologies

ExcelPower BISmartsheetJira

Industry Keywords

Healthcare AdministrationPBM ExperienceClaims DataEligibility Data

About the role

Key responsibilities & impact

Serve as the primary contact for client managers and patient care advocates reporting file-related or data issues
Gather issue details, including client, file type, affected dates, impacted records, and related context
Log and categorize incoming issues for tracking, prioritization, and reporting
Conduct impact analyses to determine issue scope and severity
Partner with Data Operations team members to validate findings and confirm root cause
Present impact analysis findings to technical and non-technical audiences
Build and maintain a dashboard or tracking tool showing the status of open issues
Provide proactive updates to client managers, patient care advocates, and stakeholders through resolution
Liaise between Data Operations, Client Management, and Patient Care Advocates
Maintain documentation of issues, analyses, and resolutions for reference and audit needs
Identify recurring issues and recommend systemic or process improvements
Refine intake and tracking processes to reduce friction and confusion

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field, or equivalent experience
2+ years of experience as a business analyst or in a similar liaison/analyst role; healthcare or PBM experience strongly preferred
Excellent written and verbal communication skills
Strong analytical skills and ability to determine the full scope and impact of reported issues
Experience building and maintaining a dashboard or status-tracking tool such as Excel, Power BI, Smartsheet, Jira, or similar
Highly organized and detail-oriented; able to manage multiple open issues and stakeholders
Proactive communication habits and ability to provide status updates before being asked
Comfortable working cross-functionally with business and technical teams
Familiarity with PBM eligibility, accumulator, or claims data is a plus
Mission-driven, humble, supportive, and aligned with AffirmedRx values of trust, accountability, and innovation
Willingness to travel 10%-20%

Benefits

Comp & perks

Competitive compensation, including health, dental, vision and other benefits
Opportunity to impact industry change in the pharmacy benefits management space while delivering high-quality patient outcomes
Culture where people thrive and the team and business thrive