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Client Manager
AffirmedRx, a Public Benefit Corporation. Serve as the day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client success within healthcare, with a strong focus on pharmacy benefit operations and effective communication. Proficient in utilizing CRM systems and managing multiple client accounts while ensuring operational efficiency and compliance.
Highest-signal resume keywords
Account ManagementPharmacy Benefit OperationsClient CommunicationCRM ProficiencyHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingFormulary ManagementEligibility ManagementBenefit Plan DesignOperational Efficiency
Soft Skills
Strong Communication SkillsAttention to DetailProblem-SolvingTeam Collaboration
Tools & Technologies
SalesforceMicrosoft OfficeMicrosoft Teams
Industry Keywords
PBMHealth PlanTPAManaged-CareClient-Facing Operations
About the role
Key responsibilities & impact- Serve as the day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team
- Build working relationships with HR teams, benefits administrators, consultants, and other client contacts
- Respond to client inquiries, route questions to internal teams, and follow through to resolution
- Maintain accurate account records, client communications, and action items in Salesforce and other internal systems
- Support client meetings by preparing agendas, tracking action items, and coordinating follow-up activities
- Assist with eligibility updates, benefit changes, plan configuration requests, and routine account maintenance
- Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams on client requests
- Support implementations, renewals, and benefit changes by tracking timelines and deliverables
- Validate information and escalate discrepancies or issues
- Monitor account performance metrics, pharmacy spend, and utilization trends; surface insights and optimization opportunities
- Prepare and contribute to quarterly business plans, financial performance summaries, and client-facing reporting packages
- Identify cost-savings and operational-efficiency opportunities; escalate upsell or growth opportunities
- Triage and resolve client issues, communicating status throughout the resolution process
- Escalate complex or high-impact issues to the Director, Client Management or Client Executive
- Participate in regular account team meetings
- Follow company policies, procedures, and compliance requirements
- Maintain accurate documentation of client requests, decisions, and completed work
- Identify opportunities to improve processes, client experience, and operational efficiency
Requirements
What you’ll need- Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered
- 0-1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment
- Healthcare experience required
- Working knowledge of pharmacy benefit operations, including claims processing, formulary management, eligibility, network configurations, and benefit plan design
- Strong communication skills and ability to translate complex pharmacy benefit information into clear, actionable guidance for non-technical audiences
- Ability to manage multiple accounts and competing priorities with attention to detail and consistent follow-through
- Proficiency with CRM systems and standard business tools, including Microsoft Office and Teams
- Experience within a transparent, pass-through, or PBM-optimizer organization
- Familiarity with Salesforce or similar healthcare CRM platforms
- Experience supporting quarterly business reviews and client-facing financial reporting
- Prior experience working in a pod or team-based account model
Benefits
Comp & perks- Competitive compensation, including health, dental, vision and other benefits
- Opportunity to impact industry change in the pharmacy benefits management space while delivering high-quality patient outcomes
- Culture where people thrive
- Training and professional development activities