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Client Manager
AffirmedRx, a Public Benefit Corporation. Serve as the day-to-day contact for assigned employer and health plan client accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client success within healthcare environments, with a strong focus on pharmacy benefit operations and effective communication with non-technical audiences. Proficient in utilizing CRM systems and business tools to enhance client service and operational efficiency.
Highest-signal resume keywords
Account ManagementPharmacy Benefit OperationsClient-Facing Financial ReportingSalesforce ProficiencyHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingFormulary ManagementEligibility ManagementBenefit Plan DesignOperational EfficiencyCost-Savings IdentificationBusiness Performance MonitoringAction Item TrackingClient CommunicationTimelines Management
Soft Skills
Attention to DetailRelationship BuildingProblem SolvingFollow-ThroughTeam Collaboration
Tools & Technologies
SalesforceMicrosoft OfficeMicrosoft TeamsCRM Systems
Industry Keywords
Healthcare AdministrationManaged CarePBMTPAClient Success
About the role
Key responsibilities & impact- Serve as the day-to-day contact for assigned employer and health plan client accounts
- Support the Client Executive and broader account team in delivering client service
- Build working relationships with HR teams, benefits administrators, consultants, and other client contacts
- Respond to client inquiries, route requests to internal teams, and follow issues through resolution
- Maintain account records, client communications, and action items in Salesforce and other internal systems
- Prepare agendas, track action items, and coordinate follow-up for client meetings
- Process eligibility updates, benefit changes, plan configuration requests, and routine account maintenance
- Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams
- Support implementations, renewals, and benefit changes by tracking timelines and deliverables
- Validate information, escalate discrepancies, and resolve client issues
- Monitor account performance metrics, pharmacy spend, and utilization trends
- Prepare quarterly business plans, financial performance summaries, and client-facing reporting packages
- Identify cost-savings opportunities, operational efficiencies, and potential growth opportunities
- Participate in account team meetings with Client Executive, Clinical Consultant, and Patient Care Advocacy partners
- Follow company policies, procedures, and compliance requirements
- Maintain documentation and identify process, client-experience, and operational-efficiency improvements
- Participate in training and professional development activities
Requirements
What you’ll need- Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered
- 0–1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment
- Healthcare experience required
- Working knowledge of pharmacy benefit operations, including claims processing, formulary management, eligibility, network configurations, and benefit plan design
- Ability to translate complex pharmacy benefit information into clear, actionable guidance for non-technical audiences
- Ability to manage multiple accounts and competing priorities with attention to detail and consistent follow-through
- Proficiency with CRM systems and standard business tools, including Microsoft Office and Teams
- Experience within a transparent, pass-through, or PBM-optimizer organization
- Familiarity with Salesforce or similar healthcare CRM platforms
- Experience supporting quarterly business reviews and client-facing financial reporting
- Prior experience working in a pod or team-based account model
- Willingness to travel 10–20%
Benefits
Comp & perks- Competitive compensation, including health, dental, vision and other benefits
- Opportunity to impact industry change in the pharmacy benefits management space while delivering high-quality patient outcomes
- Culture where people thrive and the team’s success supports business success
- Remote work arrangement