Director, Client Executives

AffirmedRx, a Public Benefit Corporation

. Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships, contract economics, renewal strategy, and performance guarantees across Tier 1 and strategic accounts .

Posted 11/4/2026full-timeRemote • Kentucky • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and client success, with a strong focus on client retention, renewal strategies, and revenue growth. Proven ability to lead and develop teams while building executive-level relationships within the healthcare and PBM sectors.

Highest-signal resume keywords

Strategic Account ManagementClient RetentionTeam LeadershipPBM EconomicsExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract EconomicsPerformance GuaranteesRenewal StrategyAccount TieringRFP ResponsesPlan-Performance ReportingUpsell OpportunitiesPipeline ManagementClient OnboardingOrganizational Change Management

Soft Skills

CoachingRelationship BuildingCommunication SkillsExecutive PresencePerformance Management

Tools & Technologies

CRM Systems

Industry Keywords

Healthcare AdministrationManaged CareBenefits ConsultantsClient SuccessPBM-Optimizer

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships, contract economics, renewal strategy, and performance guarantees across Tier 1 and strategic accounts
Set priorities, workload distribution, and account assignments; ensure consistent client-engagement quality and cadence, including relationship strategy plans, business reviews, and renewal timelines
Establish and monitor performance goals tied to retention, renewal, and expansion outcomes; conduct 1:1s, pipeline reviews, and formal performance management
Build career pathing and bench strength within the Client Executive function
Serve as executive-level relationship owner for key benefits consultants and brokers
Build and execute consultant-relations strategy, educate consulting firms on AffirmedRx’s clinical and financial value proposition, and position the team as consultant-facing partners
Partner with Clinical Consultants and Analytics on plan-performance reporting supporting renewal and RFP outcomes
Track consultant engagement and satisfaction and refine consultant-facing playbooks and materials
Own retention and renewal performance for the strategic/dual-ownership book of business and personally engage on major, high-risk, or high-value renewals
Guide trend-management recommendations, financial-performance narratives, and renewal projections
Identify and manage upsell and expansion opportunities across strategic accounts
Support RFP responses and growth pursuits tied to existing clients
Serve as an escalation point for strategic accounts and coordinate with Client Management, Clinical Consultants, Patient Care Advocacy, and Operations
Partner with the VP, Client Management & Care Delivery on account tiering, book-of-business rebalancing, and resourcing decisions
Represent account ownership in cross-functional planning with Operations, Clinical, Sales, and Marketing
Maintain current CRM records and consistent handoffs across account pods
Contribute to client-onboarding and account-transition playbooks
Provide input on organizational design, staffing, and career-ladder development as the function scales

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered
10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment
3+ years directly leading and developing a team of account executives, account managers, or client success professionals
Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts (3,000+ covered lives)
Established relationships with, or demonstrated success building relationships with, benefits consultants and brokers
Strong understanding of PBM economics, contract structures, and performance guarantees
Excellent executive presence and communication skills, with the ability to represent AffirmedRx credibly to C-suite client and consultant audiences
Experience within a transparent, pass-through, or PBM-optimizer client-success organization
Familiarity with account tiering/segmentation models (e.g., single point of contact vs. dual ownership)
Experience leading a team through organizational change or scaling

Benefits

Comp & perks

Competitive compensation, including health, dental, vision and other benefits
Opportunity to impact industry change in the pharmacy benefits management space while delivering high-quality patient outcomes
Culture where people thrive and the team’s success supports business success