Director – Member Communications

AffirmedRx, a Public Benefit Corporation

. Oversee the development and execution of current and future member communications .

Posted 10/13/2026full-timeRemote • Kentucky • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing member communications and marketing plans, ensuring compliance and quality across digital and print channels. Proven ability to lead cross-functional collaboration and manage vendor relationships effectively.

Highest-signal resume keywords

Bachelor's Degree In Communications10 Years Of Experience In MarketingHealthcare Industry ExperienceProficiency In Microsoft Office SuiteProject Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing Communications PlanningDigital Engagement StrategiesQuality-Control ProcessesCommunication Workflow ManagementTemplate Streamlining

Soft Skills

Exceptional Verbal CommunicationInterpersonal Communication SkillsProblem-Solving AbilitiesFacilitation SkillsTeam-First Mindset

Tools & Technologies

QR CodesOnline ToolsPrint And Mail VendorsCross-Functional Collaboration Tools

Certifications & Qualifications

MBA Preferred

Industry Keywords

Patient-Centered MessagingRegulatory ComplianceVendor Performance TrackingMulti-Channel DistributionStakeholder Influence

About the role

Key responsibilities & impact

Oversee the development and execution of current and future member communications
Build marketing communications plans aligned with key business objectives
Streamline templates for letters, postcards, emails, and app notifications
Ensure clear, consistent, patient-centered messaging across channels
Manage customization to meet client and regulatory requirements
Prepare enhanced digital engagement using QR codes and online tools
Oversee end-to-end communication workflows with attention to detail and timeliness
Review requests, assign tasks, and ensure follow-through
Monitor project timelines and cross-functional deliverables
Maintain compliance, accuracy, and security throughout the communication lifecycle
Coordinate with print and mail vendors
Establish quality-control processes for print and digital delivery
Track vendor performance and maintain vendor relationships
Transition communications to multi-channel and digital-first distribution
Collaborate with Clinical, Analytics, Legal, Finance, Operations, Formulary Strategy, Client Management, and Data Analytics teams
Lead campaign planning with external agencies, vendors, and product partners
Facilitate meetings, confirm alignment, and resolve roadblocks
Report directly to the Vice President of Marketing

Requirements

What you’ll need

Bachelor’s degree in Communications, Marketing, Business, or a related field
MBA preferred
Minimum of 10 years of experience in Marketing or Communications, preferably within the healthcare industry
Exceptional verbal, written, and interpersonal communication skills
Strong problem-solving and facilitation abilities
Ability to take initiative and thrive in a fast-paced, growth-oriented environment
Proven track record of effective collaboration and influencing stakeholders across all organizational levels
Eagerness to learn and adapt quickly
Ability to contribute to cross-functional projects with a team-first mindset
Proficiency in Microsoft Office Suite and project management tools is required

Benefits

Comp & perks

Competitive compensation, including health, dental, vision and other benefits
Opportunity to impact industry change in the pharmacy benefits management space while delivering high-quality patient outcomes
Culture where people thrive and the team’s success supports business success
Remote work arrangement