FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and multitasking abilities while effectively managing dispatch operations and customer interactions. Proficient in utilizing scheduling software and Microsoft Office tools to enhance service delivery and operational efficiency.
Highest-signal resume keywords
Dispatch CoordinationCustomer Service ExperienceScheduling Software ProficiencyStrong Interpersonal SkillsHigh-Volume Communication Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dispatch CoordinationCustomer ServiceMultitaskingTyping Speed (40 WPM)Scheduling Software
Soft Skills
Interpersonal SkillsProblem-SolvingCommunication Skills
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft WordClickSoftware
Industry Keywords
Service Level Agreements (SLAs)Environmental Health and Safety PoliciesHigh-Volume Call Center
About the role
Key responsibilities & impact- Report to the Dispatch Manager
- Dispatch and schedule field technicians based on client and customer requests, service requirements, workload demands, and applicable SLAs
- Monitor and manage daily workloads across assigned geographic areas
- Ensure calls, emails, and service appointments are addressed and completed in a timely manner
- Assess workload demands and coordinate resource adjustments, including reassigning work and supporting coverage for absent technicians
- Handle high-volume inbound and outbound communications with clients, customers, and field technicians
- Process and respond to high-volume email requests accurately, professionally, and promptly
- Collaborate with clients, client dispatch teams, field technicians, and internal teams to resolve scheduling issues and adjust technician coverage
- Complete administrative and operational tasks supporting business objectives
- Proactively resolve issues and identify process and customer-experience improvements
- Safeguard confidential information and uphold organizational values and standards
- Adhere to and promote AFL’s Environmental, Health, and Safety policies and procedures
- Perform other duties as assigned
Requirements
What you’ll need- 1+ years’ previous experience in customer service or a high-volume call center environment
- Previous experience with a dispatch or similar role an asset
- Ability to effectively handle both favorable and unfavorable customer and field employee interactions
- Experience building relationships and providing a first-class approach to customer service
- Ability to effectively multitask
- Strong computer skills including proficiency in Microsoft Outlook, Excel and Word
- Previous experience with ClickSoftware or similar scheduling software an asset
- Strong interpersonal skills with written and verbal fluency in English
- Minimum 40 WPM typing speed
- Availability for shift work including early mornings, evenings, weekends, and holidays, dependent on customer business requirements
Benefits
Comp & perks- Extended Health and Dental
- Vision Care
- Life Insurance
- RRSP matching
- Employee and Family Assistance Program
- Learning and advancement opportunities
- Discounts with various retailers
- Employee events throughout the year
- Compressed work week