Drop Dispatcher

AFL

. Receive and review service calls and scheduling orders for internet and video service installations .

Posted 9/23/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective scheduling capabilities, utilizing dispatch systems to coordinate technician appointments and ensure timely service delivery. Proficient in managing service calls and maintaining accurate logs while adhering to operational directives.

Highest-signal resume keywords

Customer Service ExperienceDispatch SchedulingGoogle DocsOracle Field ServicesField Technician Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispatch SchedulingCustomer ServiceService Call ManagementLog MaintenanceAppointment Confirmation

Soft Skills

CommunicationProblem-SolvingOrganizational Skills

Tools & Technologies

Google DocsChrome BrowserOracle Field ServicesWeb-Based Applications

Certifications & Qualifications

High School Diploma

Industry Keywords

Cable ExperienceInternet Service ProviderMSO TopologiesField Personnel Dispatch

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Receive and review service calls and scheduling orders for internet and video service installations
Schedule and dispatch field technicians to customers’ homes
Monitor field technician locations and determine approximate appointment schedules
Create and monitor dispatch schedules to ensure timely completion of installations
Coordinate technician dispatches according to schedules, customer requests, specifications and needs
Maintain accurate logs, reports and information on customer service calls and outages
Answer inbound calls and address internal and external customer needs and concerns
Make outbound calls to confirm or reschedule customer appointments
Create a quality customer service experience by telephone
Use dispatch systems including Google Docs, Chrome Browser, Oracle Field Services and web-based applications
Follow management directives and provide on-site support as needed

Requirements

What you’ll need

Must live within 45 minutes of one of the company's GFiber markets
High School Diploma
One to two years’ experience dispatching field personnel preferred
Prior cable or internet experience preferred; understanding of MSO topologies a plus
Experience with Google Docs, Chrome Browser, Oracle Field Services and web-based applications preferred
One to two years’ customer service experience preferred
Ability to work 9AM to 8PM CST, at least one weekend day
Ability to report to the office at any time if requested
Ability to use a phone and computer, sit, stand, listen, communicate instructions and schedule
Ability to occasionally push, pull, lift and/or carry up to 20 pounds
Ability to work occasionally in inclement weather and near moving mechanical parts, wet/humid conditions and vibration

Benefits

Comp & perks

Professional development and growth opportunities
Training and career investment
Remote work arrangement
Work schedule of four 10-hour days