Drop Dispatcher

AFL

. Receive and review service calls .

Posted 9/23/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective scheduling capabilities, with experience in dispatching field technicians and utilizing web-based applications for service management.

Highest-signal resume keywords

Customer Service ExperienceField Technician DispatchingGoogle Docs ProficiencyOracle Field Services ExperienceCable or Internet Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispatch SchedulingService Call ManagementLog MaintenanceAppointment ConfirmationCustomer Needs Assessment

Soft Skills

Communication SkillsProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Google DocsChrome BrowserOracle Field ServicesWeb-Based Applications

Certifications & Qualifications

High School Diploma

Industry Keywords

Cable ExperienceInternet ExperienceMSO TopologiesField Personnel Dispatching

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Receive and review service calls
Schedule orders for installation of internet and video services
Schedule and dispatch field technicians to customers’ homes
Monitor field technician locations and determine approximate appointment schedules
Create and monitor dispatch schedules to ensure timely completion of installations
Coordinate technician dispatches according to schedules, customer requests, specifications, and needs
Maintain accurate logs, reports, and information on customer service calls and outages
Answer inbound calls and address internal and external customer needs and concerns
Place outbound calls to confirm or reschedule customer appointments
Create a quality customer service experience by telephone
Use Google Docs, Chrome Browser, Oracle Field Services, and web-based applications
Follow management directives
Provide on-site support as needed

Requirements

What you’ll need

High School Diploma
Must live within 45 minutes of one of the company’s gfiber markets
One to two years’ experience dispatching field personnel preferred
Prior Cable or Internet experience preferred; understanding of MSO topologies is a plus
Experience with Google Docs, Chrome Browser, Oracle Field Services, and web-based applications preferred
One to two years’ customer service experience preferred
Ability to work 4 ten-hour days, from 9 AM to 8 PM CST
Must work at least one weekend day
Ability to occasionally push, pull, lift, and/or carry up to 20 pounds
Ability to work in inclement weather and near moving mechanical parts
Required vision abilities include close, distance, color, peripheral vision, depth perception, and ability to adjust focus

Benefits

Comp & perks

Professional development and growth opportunities
Employee training and investment in career success
Remote work arrangement
Equal opportunity employment