Application Support Engineer

Aflac Northern Ireland

. Provide Level 2 and Level 3 support for the DevX platform and DevOps tooling estate .

Posted 10/30/2026full-timeBelfast • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Level 2 and Level 3 support for DevOps tooling, with strong problem-solving skills in distributed systems and experience in incident management. Proficient in AWS services, container orchestration, and automation practices to ensure operational resilience and compliance.

Highest-signal resume keywords

AWS Services SupportIncident ManagementKubernetes / Amazon EKSScripting in Python or BashCI/CD Pipeline Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application SupportSite Reliability EngineeringDevOpsObservability and Monitoring ToolsInfrastructure as CodePostgreSQL AdministrationServiceNow Incident ManagementChange ManagementProblem ManagementAutomation with Scripts

Soft Skills

Problem-SolvingExcellent CommunicationHigh AgencyAbility to Stay Calm Under Pressure

Tools & Technologies

DynatraceCloudWatchAzure DevOpsGitHubSonarQubeSnykCloudsmithJFrogJiraConfluence

Certifications & Qualifications

AWS Certification

Industry Keywords

DevOps ToolingOperational ResilienceDisaster Recovery TestingCompliance with Enterprise StandardsCapacity Planning

Tech Stack

Tools & technologies

AWSAzureDistributed SystemsJavaKubernetesMicroservicesNode.jsPostgresPythonServiceNowSpringSpring BootSpringBootTerraform

About the role

Key responsibilities & impact

Provide Level 2 and Level 3 support for the DevX platform and DevOps tooling estate
Triage, investigate and resolve ServiceNow incidents and requests escalated from L1
Operate core-hours support from 9am to 5pm UK time and participate in an out-of-hours and weekend on-call rota
Lead problem management and blameless post-incident reviews, implementing lasting fixes
Support teams onboarding applications and components to DevX
Resolve pipeline, golden brick and change-management issues
Work with internal teams, US colleagues and third-party vendors to resolve complex problems
Feed support trends into the backlog to eliminate recurring issues
Define and track service level objectives for the portal, interaction APIs, sync processes and pipeline decorators
Build and maintain monitoring, tracing, dashboards and alerting in Dynatrace and CloudWatch
Monitor EKS workloads, RDS PostgreSQL, Kubernetes CronJobs, external integrations and the build agent fleet
Support safe rollout and rollback of platform changes, including org-wide decorators and golden bricks
Own operational readiness for upgrades and maintenance, including EKS node and AMI refreshes, RDS engine upgrades, and certificate and credential rotation
Support operational resilience and disaster recovery testing
Automate operational work, health checks and runbooks with scripts, pipelines and AI agents
Build and improve agent skills, steering and knowledge bases for production triage
Capture incident learnings in the knowledge base
Write post-deployment checks and synthetic tests
Maintain audit trails, deployment records and change-management evidence
Work with Security on least-privilege access, secrets management, vulnerability remediation and identity integrations
Contribute to production readiness criteria, release planning and change management
Ensure compliance with enterprise standards and regulatory requirements

Requirements

What you’ll need

Minimum of 4 years of experience in application support, site reliability engineering or DevOps
Strong problem-solving and debugging skills across distributed systems, APIs and microservices
Experience supporting containerised applications on AWS, ideally Kubernetes / Amazon EKS, along with services such as RDS, IAM and CloudWatch
Experience with observability and monitoring tools such as Dynatrace or CloudWatch
Experience in incident and problem management, including on-call support
Hands-on CI/CD pipeline experience, Azure DevOps preferred
Understanding of Infrastructure as Code and automated deployments
Scripting skills in Python, Bash or similar
Daily use of AI coding assistants or agents, or a strong drive to work that way, with judgement to review and own their output
High agency and ability to stay calm under pressure and see problems through to resolution
Excellent communication skills, including ability to engage with stakeholders locally and in the US
Bachelor's degree in Computer Science, Engineering or a STEM subject, or comparable commercial experience
Must be based in Northern Ireland with the relevant Right to Work visa
Highly desirable experience administering or supporting enterprise-scale DevOps tooling including GitHub, Azure DevOps, SonarQube, Snyk, Cloudsmith or JFrog
Highly desirable experience with Azure DevOps YAML templates, extensions and pipeline decorators
Highly desirable experience supporting Java / Spring Boot services and reading application logs and stack traces
Highly desirable IaC experience with CloudFormation, CDK or Terraform, and tools such as eksctl and Helm
Highly desirable PostgreSQL administration and troubleshooting experience
Highly desirable identity and access experience with OIDC/OAuth 2.0, Ping, Active Directory and CyberArk
Highly desirable experience defining SLOs, error budgets and capacity planning
Highly desirable ServiceNow incident, problem and change management experience, along with Jira and Confluence
AWS certification or equivalent highly desirable
Bonus points for agentic AI for operations, MCP servers, agent skills and AI-assisted incident triage
Bonus points for policy-as-code with Open Policy Agent (Rego)
Bonus points for developer experience metrics and platform reliability measurement

Benefits

Comp & perks

Core-hours support model from 9am to 5pm UK time
On-call rota participation for out-of-hours and weekend support
Flexible working; applications for four-day work weeks welcomed and considered
Clear path to grow from production support into platform and site reliability engineering
Up to 10% travel, including partner and stakeholder engagement travel