Senior Support Engineer

Afresh

. Own the most complex escalations end to end, including data mapping defects, recommendation and forecast anomalies, and integration or data-feed failures .

Posted 10/12/2026full-timeRemote • United StatesSenior💰 $130,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support engineering with a strong focus on root-cause analysis, complex cross-functional initiative ownership, and data-driven decision-making. Proficient in building tooling and automations using SQL and Python, while effectively mentoring and communicating within cross-functional teams.

Highest-signal resume keywords

Advanced SQLPython ScriptingData Mapping DefectsAI Tool ProficiencyCross-Functional Initiative Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLPythonData MappingRoot-Cause AnalysisData-Driven MetricsIntegration FailuresForecast AnomaliesLightweight AutomationsTechnical Support EngineeringSolutions Engineering

Soft Skills

Clear Written CommunicationSelf-DirectionComfort with AmbiguityMentoringCalm Under Pressure

Tools & Technologies

DatabricksLookerClaudeStyloCowork

Industry Keywords

Technical SupportData EngineeringCross-Functional ChangeOKRsPlaybooks

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own the most complex escalations end to end, including data mapping defects, recommendation and forecast anomalies, and integration or data-feed failures
Identify and lead large initiatives against department-level OKRs
Define and report impact metrics, including baselines and measured outcomes
Build tooling with SQL, Python, Databricks, Looker, Stylo, Claude, Cowork, and lightweight automations
Drive cross-functional change with Solutions Engineering, Data Engineering, Product Engineering, and Operations
Mentor Tier 1 and Tier 2 engineers, lead training, and write playbooks and source-of-truth documentation
Present in Tech Demos, post data-driven updates, join account reviews, and represent Support in cross-functional forums
Master partner-specific behavior across retailers and banners and serve as an escalation point for Product, Engineering, or customers

Requirements

What you’ll need

5+ years in technical support engineering, solutions engineering, data engineering, or a comparable role where you personally owned root-cause analysis on production data
Advanced SQL
Demonstrated ability to own complex cross-functional initiatives end to end
Ability to define success numerically and speak to results rather than activity
Proficiency building with AI tools such as Claude or other agentic platforms
Scripting ability in Python or similar
Clear, calm written communication
Comfort with ambiguity and a bias toward shipping an imperfect, iterative solution
Self-direction
Full-time U.S. employees are eligible for the listed benefits

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage for you and your family, with the majority of premiums covered by Afresh
Dedicated mental health support and counseling services
Meaningful equity (U.S. employees)
401(k) program with a generous company match
Home office stipend
"Coworking Wallets" for flexible workspace access
Annual professional development budget
Monthly "Betterment" wellness/lifestyle stipend
Monthly telecommunications stipend
Flexible paid time off