Performance Manager

Agero, Inc.

. Create and manage the overall service delivery strategy for all services within an assigned network zone .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service delivery strategy, performance improvement, and relationship management within a network zone. Proven ability to analyze metrics, coach service providers, and enhance customer satisfaction while managing costs.

Highest-signal resume keywords

Service Delivery StrategyPerformance Metrics ImprovementRoot Cause AnalysisRelationship BuildingAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliverySupplier ManagementProcurementMarket AnalysisPerformance Analysis

Soft Skills

CommunicationDecision MakingProblem SolvingConflict ResolutionResiliency

Industry Keywords

Customer Satisfaction ImprovementCost ReductionProactive AnalysisService OrientationEducation on Best Practices

About the role

Key responsibilities & impact

Create and manage the overall service delivery strategy for all services within an assigned network zone
Improve service delivery metrics and customer satisfaction while reducing costs
Perform root cause analysis to identify underperforming markets
Execute strategies to improve performance metrics
Foster partnerships with key providers through education on best practices
Manage providers to meet assigned performance metrics for all services
Coordinate competitive intelligence and market feedback on essential issues
Implement master strategies and action plans to improve CSI and reduce claims expense
Coach service providers on overall performance within the assigned zone
Communicate product and process changes to individual providers
Build and maintain relationships with clients, OEM dealers, insurance agents, and service providers
Coordinate and complete targeted proactive analyses for network performance

Requirements

What you’ll need

2-4 years of related supplier or asset management and/or procurement related experience
Previous service experience in service delivery is a plus
Strong analytical, communication and relationship building skills are a requirement
Flexibility and up to 20% travel required
Service Oriented/Internal Customer Service
Decision Making
Problem Solving
Focus on Results
Resiliency
Conflict Resolution
Must be currently authorized to work in the United States on a full-time basis
Position is not eligible for employer visa sponsorship now or in the future

Benefits

Comp & perks

Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families
401(k) plan with company match
Tuition assistance
Flexible time off
Paid sick leave
Ten paid holidays annually
Parental planning benefits
Bonus/Incentive Programs
Company-paid travel arrangements and expenses for initial onboarding in Medford, if required