Response Associate, Roadside Assistance

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the United States .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and provide effective support during roadside emergencies. Proficient in navigating multiple web-based systems and maintaining accurate service tracking while collaborating in a virtual team environment.

Highest-signal resume keywords

Customer Service ExperienceFast-Paced Contact Center ExperienceActive ListeningTechnical Proficiency in Web-Based SystemsTyping Speed of 30 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High-Volume Call HandlingService Dispatch CoordinationRoadside Assistance SupportTyping Speed of 30 WPMTechnical Proficiency in Windows 11Web-Based System NavigationCRM UsageService Progress TrackingEmergency GuidanceBackground Screening Completion

Soft Skills

EmpathyDe-Escalation SkillsCalm CommunicationCollaborationFlexibility

Tools & Technologies

Google ChromeMozilla FirefoxZoomGoogle ChatHigh-Speed InternetUSB-Wired HeadsetWebcam

Industry Keywords

Roadside AssistanceCustomer SupportContact CenterEmergency ServicesDispatch Services

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the United States
Gather location and vehicle issue details and dispatch assistance in real time
Coordinate with external service providers to ensure accurate and rapid dispatch of tow trucks and service vehicles
Use active listening and empathy to de-escalate frustrated or anxious customers
Provide calm guidance and reassurance during roadside emergencies
Navigate multiple web-based systems, online databases, CRMs, and dispatch tools simultaneously
Track service progress accurately
Collaborate with peers and managers through Zoom and Google Chat in a virtual team
Support customers with flat tires, lockouts, dead batteries, fuel deliveries, and towing due to mechanical failures
Participate in mandatory classroom training and ongoing cross-training

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
1+ years of continuous customer service experience
Fast-paced contact center experience is ideally preferred
Successful completion of a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Applicant-provided work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Current supported Windows 11, version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload; latency up to 80–100ms
Active cell phone capable of receiving SMS and downloading security apps
Must type at least 30 WPM accurately
Must select and consistently work a dedicated production schedule
Weekend availability/flexibility required
100% attendance required during mandatory training
Must be currently authorized to work full-time in the United States
Position is not eligible for employer visa sponsorship now or in the future

Benefits

Comp & perks

$1.50 to $2.75 per hour shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Regular overtime opportunities based on business needs
Scheduled merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO), up to 3 weeks per year for contact center roles
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Disability and life insurance
Mental health benefits for associates and families
Parental planning benefits
Online skill-building courses
Professional mentorship
Cross-training programs
Mandatory training is paid
Employer-paid travel and expenses for required initial onboarding in Medford