Response Associate, Roadside Assistance

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls, de-escalate customer concerns, and provide clear communication. Proficient in navigating web-based systems and dispatch tools while maintaining accurate documentation and tracking service progress.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningDispatch Software ProficiencyGoogle Workspace FamiliarityTechnical Equipment Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingDocumentationTyping Speed of 30 WPMReal-Time DispatchingService Progress Tracking

Soft Skills

EmpathyReassuranceCollaborationProblem-SolvingCommunication

Tools & Technologies

Google MapsGoogle ChromeMozilla FirefoxOnline DatabasesCRMs

Industry Keywords

High-Volume Inbound CallsRoadside AssistanceBackground ScreeningHome Office SetupFull-Time Availability

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle details and dispatch assistance in real time
Coordinate with external service providers to dispatch tow trucks and service vehicles accurately and rapidly
De-escalate frustrated or anxious customers using active listening, empathy, and reassurance
Provide clear directions and explain next steps to customers and roadside partners
Navigate multiple web-based systems and dispatch tools simultaneously
Track service progress accurately
Document detailed notes while managing live calls
Collaborate with peers and managers via Zoom and Google Chat
Take ownership of every call and callback
Complete mandatory classroom training and cross-functional training
Participate in online skill-building, mentorship, and career development opportunities

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Successful completion of a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later
Windows 11 version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam
High-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet connection via Ethernet; Wi-Fi is not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload
Maximum latency of 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps
Must have full Administrator privileges on the computer
Active VPNs, privacy/proxy services, and hosted/virtual PC platforms are prohibited
Type at least 30 WPM accurately
Familiarity with AI tools, Google Maps, Google Workspace, online databases, CRMs, and dispatch software
Must be available for full-time work, including at least one weekend day and holiday coverage
100% attendance required during mandatory training
Must be currently authorized to work full-time in the United States; no visa sponsorship

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Regular overtime opportunities based on business needs
Scheduled merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability insurance
Life insurance
Mental health benefits
Paid mandatory classroom training
Flexible time off