Response Associate, Roadside Assistance

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and manage roadside emergencies effectively. Proficient in using web-based systems and dispatch tools while maintaining clear communication with customers and service providers.

Highest-signal resume keywords

Customer Service ExperienceRoadside Assistance ManagementActive ListeningDispatch Software FamiliarityTyping Speed of 30 WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Roadside Emergency ManagementHigh-Volume Call HandlingAccurate Typing SpeedLocation and Vehicle Detail GatheringService Progress Tracking

Soft Skills

EmpathyReassuranceDe-Escalation SkillsCollaborationCommunication

Tools & Technologies

Google WorkspaceDispatch SoftwareOnline DatabasesGoogle MapsWeb-Based Systems

Industry Keywords

Roadside AssistanceCustomer InteractionEmergency ServicesVirtual Team CollaborationBackground Screening

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle details and dispatch roadside assistance in real time
Coordinate with external service providers to ensure accurate and timely dispatch of tow trucks and service vehicles
De-escalate stressful customer interactions using active listening, empathy, and reassurance
Manage roadside emergencies including flat tires, lockouts, dead batteries, fuel deliveries, and towing
Use multiple web-based systems and dispatch tools simultaneously to track service progress
Document detailed notes while navigating multiple screens and systems
Provide clear directions to roadside partners and explain next steps to customers
Collaborate with peers and managers in a virtual team using Zoom and Google Chat
Complete mandatory classroom training and participate in ongoing skill development and cross-training

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Supported Windows 11 version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed Ethernet connection; Wi-Fi is not allowed
Minimum internet speed of 25 Mbps download and 10 Mbps upload; latency up to 80–100 ms
Active cell phone capable of receiving SMS and downloading security apps
Must be currently authorized to work in the United States full-time; no employer visa sponsorship
Accurate typing speed of at least 30 WPM
Familiarity with online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace
Weekend availability/flexibility required
100% attendance required during mandatory training

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Overtime opportunities based on business needs
Scheduled merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Disability and life insurance
Mental health benefits
Parental planning benefits