Response Associate, Roadside Assistance

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and de-escalate customer concerns effectively. Proficient in navigating multiple web-based systems and maintaining accurate service tracking in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningReal-Time Dispatch CoordinationWeb-Based System Navigation24/7 Availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High-Volume Call HandlingService Progress TrackingComputer Skills AssessmentRemote Technology DiagnosticsWindows 11 Proficiency

Soft Skills

EmpathyClear CommunicationCollaboration

Tools & Technologies

Google MapsCRM SystemsZoomGoogle ChatHigh-Speed Internet

Industry Keywords

Roadside AssistanceEmergency ResponseCustomer SupportBackground ScreeningHome Office Setup

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle details and dispatch assistance in real time
Coordinate with external service providers to ensure accurate and timely dispatch
De-escalate frustrated or anxious customers through active listening and empathy
Provide reassurance, clear directions, and next-step guidance during roadside emergencies
Navigate multiple web-based systems, CRMs, databases, Google Maps, and dispatch tools simultaneously
Track service progress accurately and maintain detailed notes
Collaborate with peers and managers via Zoom and Google Chat in a virtual team
Participate in mandatory classroom training and cross-functional training
Work a full-time production schedule supporting 24/7/365 roadside assistance coverage
Maintain the assigned production schedule for the first 90 days after training
Complete Harver computer skills assessment and remote technology diagnostic after applying

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Current supported Windows 11, specifically version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and at least 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet connection via Ethernet; Wi-Fi is not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload; maximum latency up to 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps for mandatory two-step authentication
Full administrator privileges on the computer
No active VPNs, privacy/proxy services, or hosted/virtual PC platforms
Must be currently authorized to work in the United States on a full-time basis
Position is not eligible for employer visa sponsorship now or in the future
Weekend availability/flexibility required
100% attendance required during mandatory training

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Overtime opportunities based on business needs
Scheduled merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability, life insurance, and mental health benefits for associates and their families
Flexible time off
Mandatory training is paid