Response Associate, Roadside Assistance, CSR

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-volume calls and provide timely support. Proficient in navigating dispatch software and online databases while maintaining effective communication in a virtual team environment.

Highest-signal resume keywords

Customer Service ExperienceDispatch Software ProficiencyActive Listening SkillsTechnical Equipment RequirementsAvailability for 24/7 Coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 30 WPMFamiliarity with CRMsComplex Dispatch SoftwareGoogle Maps ProficiencyAI Tools Familiarity

Soft Skills

EmpathyCalm GuidanceDe-escalation Skills

Tools & Technologies

Google WorkspaceWindows 11High-Speed InternetUSB-Wired HeadsetWebcam

Industry Keywords

Roadside AssistanceHigh-Volume Inbound CallsBackground ScreeningHome Office RequirementsWeekend Availability

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather essential location and vehicle details and dispatch roadside assistance in real time
Coordinate with external service providers to ensure accurate and rapid dispatch of tow trucks and service vehicles
Use active listening and empathy to de-escalate frustrated or anxious customers
Provide calm guidance and explain next steps during roadside emergencies
Navigate multiple web-based systems and dispatch tools simultaneously
Track service progress accurately
Collaborate with peers and managers via Zoom and Google Chat in a virtual team
Take ownership of every call and callback and provide accurate, timely support
Attend mandatory classroom training and participate in cross-functional training
Support 24/7/365 roadside assistance coverage, including weekend and holiday coverage
Complete Harver computer skills and remote technology assessments after applying
Participate in Zoom interviews if selected

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets not allowed
Supported Windows 11, version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam
High-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet via Ethernet; Wi-Fi not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload; latency up to 80–100 ms
Active cell phone capable of receiving SMS and downloading security apps
Full Administrator privileges on the personal computer
No active VPNs, privacy/proxy services, or hosted/virtual PC platforms
Ability to type at least 30 WPM accurately
Familiarity with online databases, CRMs, complex dispatch software, AI tools, Google Maps, and Google Workspace
Weekend availability/flexibility required
100% attendance required during mandatory training
Must be currently authorized to work full-time in the United States; no employer visa sponsorship now or in the future

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Overtime opportunities based on business needs
Scheduled raises through merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO), including up to 3 weeks per year for Contact Center Roles
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Healthcare, disability, life insurance, and mental health benefits for associates and their families
Parental planning benefits
Flexible time off
Remote work arrangement
Paid mandatory training