Response Associate, Roadside Assistance, CSR

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and de-escalate customer concerns effectively. Proficient in using web-based dispatch tools and managing real-time assistance for roadside emergencies.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningReal-Time Dispatch CoordinationWeb-Based Systems Proficiency24/7 Availability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High-Volume Call HandlingRoadside Assistance ManagementDispatch Tool UsageComputer ProficiencyBackground Screening Compliance

Soft Skills

EmpathyCalm GuidanceCollaborationOwnershipDe-Escalation

Tools & Technologies

Google ChromeMozilla FirefoxZoomGoogle ChatWindows 11

Industry Keywords

Roadside AssistanceEmergency ServicesCustomer SupportService Provider CoordinationCall Center Operations

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle issue details and dispatch assistance in real time
Coordinate with external service providers to ensure accurate and rapid dispatch
De-escalate frustrated or anxious customers using active listening and empathy
Provide calm guidance and explain next steps during roadside emergencies
Manage calls involving flat tires, lockouts, dead batteries, fuel deliveries, and towing
Use multiple web-based systems and dispatch tools simultaneously
Track service progress accurately
Collaborate with peers and managers through Zoom and Google Chat
Take ownership of every call and callback while delivering accurate, timely support
Complete mandatory classroom training and participate in cross-training
Work assigned 24/7/365 production schedules, including weekend and holiday coverage

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Current supported Windows 11, specifically version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hardwired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload; latency up to 80–100 ms
Active cell phone capable of receiving SMS and downloading security apps for mandatory two-step authentication
Must have full Administrator privileges on the computer
No active VPNs, privacy/proxy services, or hosted/virtual PC platforms
Must be currently authorized to work in the United States on a full-time basis
Position is not eligible for employer visa sponsorship
Full-time availability and weekend flexibility required
100% attendance required during mandatory training

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Overtime opportunities based on business needs
Scheduled merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability and life insurance
Mental health benefits
Flexible time off
Paid mandatory training
Employer-paid travel arrangements and expenses for initial onboarding in Medford, if required